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About the Role
Own a portfolio of customer accounts from invoice to cash, keeping receivables current, resolving billing issues, and ensuring accurate billing and timely payments. This role requires confidence on the phone, precision with details, and a desire for ownership of results.
Responsibilities
- Post and apply customer payments accurately and daily.
- Reconcile customer accounts and resolve unapplied cash, credits, and short payments.
- Submit invoices and track payment status through customer portals.
- Recommend credit holds or changes to terms for accounts with recurring past-due balances.
- Own an assigned portfolio of commercial accounts and keep aging current.
- Review accounts receivable aging reports and prioritize collection efforts.
- Follow up on past-due balances by phone, email, and customer portal.
- Negotiate payment arrangements within company guidelines and monitor payment commitments.
- Investigate billing discrepancies, short payments, and disputed invoices.
- Research and resolve aged and long-standing balances.
- Partner with service, dispatch, and finance teams to resolve disputes.
- Identify recurring billing errors and help fix them at the source.
- Maintain accurate records of collection activity, customer communications, and account status.
- Report on collection progress, aging, DSO, and accounts at risk.
- Escalate unresolved balances and account concerns to management.
- Maintain positive customer relationships through professional, respectful communication.
- Recommend improvements to billing, collection, and cash application processes.
Requirements
- 3+ years of commercial accounts receivable and collections experience.
- Hands-on experience with cash application, account reconciliation, and AR aging management.
- Proven ability to manage a high volume of commercial accounts and reduce past-due balances.
- Confident, professional phone presence with strong negotiation and problem-solving skills.
- Proficiency in Microsoft Excel.
- Experience with accounting or ERP software.
- Organized and self-directed.
- Ability to collaborate across departments.
Skills
- Cash application
- Account reconciliation
- AR aging management
- Negotiation
- Problem-solving
- Microsoft Excel
- Accounting software
- ERP software
- PO-based billing
- Customer portals
Location
- West Babylon, NY
Work Type
- On-site
- Full-time
Experience Level
- Experienced
Salary/Compensations
- $70,000–$80,000
Benefits
- Health, dental, and vision benefits.
- Paid time off and holidays.
- 401(k) with company match.
- Opportunities for advancement and professional development.
About the Company
- Air Comfort Service Group offers an opportunity to join a growing company at an exciting stage, where contributions directly impact the customer experience and daily operations. The company is committed to growth and operational excellence.
Equal Opportunity
- Air Comfort Service Group is an equal opportunity employer. We welcome applicants from all backgrounds and provide reasonable accommodation during the hiring process.