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About the Role
Provides clinical, administrative, and operational support to the Palliative Care and Hospice Program, ensuring efficient daily operations and high-quality, patient-centered service. This office-based role offers remote support to the interdisciplinary palliative care team, delivering compassionate care to patients with serious illness across various settings via phone interactions.
Responsibilities
- Prepare patients for visits, document medical information, and reconcile medications.
- Assist with care coordination and facilitate provider orders, referrals, and follow-up needs.
- Input data, POC, and demographics into EMR.
- Verify completion of required visit documentation and assist with creating reports and correspondence.
- Assist with running reports from the EMR.
- Schedule Palliative evaluations and admissions.
- Collaborate with Palliative and Hospice registered nurses.
- Provide administrative support including clerical duties, receptionist responsibilities, intake and referral processing, appointment scheduling, records management, and billing assistance.
- Obtain ROI for medical records requests.
- Provide updates to MDs and referral sources.
- Educate families about Palliative or Hospice services and benefits.
- Assist with transfers to Christopher House.
- Upload medical records to patient charts.
- Add admission nurses schedule to admission calendar and confirm admission appointments.
- Coordinate provider schedules and patient appointments using scheduling tools and EMR systems.
- Respond to email requests from family members for information or admission.
- Email brochures, caregiver lists, and facilities lists.
- Verify insurance benefits and conduct daily referral follow-ups.
- Contact specialty providers with updates and clinical notes.
- Contact pharmacies to check stock items if necessary.
- Help patients complete intake paperwork, obtain outside records, and assist with sending referrals under RN supervision.
- Provide guidance on team organization and patient visit expectations for Palliative and Hospice care.
- Serve as a professional and compassionate point of contact via phone and electronic communication, adhering to privacy, confidentiality, HIPAA regulations, and organizational standards.
- Perform additional duties and special projects to support the palliative care and Hospice team.
- Rotate weekends or have weekend availability as part of the schedule.
Requirements
- Certified Medical Assistant or Certified Registered Medical Assistant or National Certified Medical Assistant or Nationally Registered Certified Medical Assistant or Registered Clinical Medical Assistant Specialist.
- AHA Basic Health Care Life Support HCP Certification.
- Experience in Palliative/Hospice/home health is preferred.
- Demonstrates competencies for populations served.
- Medical terminology knowledge.
- Knowledge of Medicare/Medicaid benefits is helpful.
- Ability to multitask and manage high call/referral volume.
- One-year Medical Assistance experience.
Skills
- Microsoft Office applications
- EMR systems
- Scheduling tools
Location
- Spicewood Location - Austin, TX
Work Type
- 40 HRS - 1 FTE
- Office-based
- Remote support
- Phone interactions only
Experience Level
- One-year Medical Assistance experience
Education Level
- Certified Medical Assistant or equivalent
- AHA Basic Health Care Life Support HCP Certification
Salary/Compensations
- Undisclosed
About the Company
- Operates within the Health Care industry.
- Part of the Austin Palliative Care department.
- Reports to the Director of Palliative and Admissions.