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About the Role
The Account Manager (Care Transformation) will build strong, long-term partnerships to drive positive change for providers, patients, and administrators in healthcare. This role involves owning accounts from signature, focusing on retention, expansion, and renewal, while ensuring Ambience delivers measurable clinical and financial outcomes. The Account Manager will act as a trusted advisor, aligning executive priorities with frontline needs to enable better care at scale.
Responsibilities
- Own the commercial trajectory of every assigned account, protecting and growing revenue through renewals and expansions.
- Build renewal readiness well ahead of contract expiration and qualify expansion opportunities.
- Accept ownership of accounts at enterprise signature, driving adoption, utilization, and executive engagement.
- Build high-trust partnerships with clinical, operational, financial, and IT leaders across accounts.
- Generate demand for new products and care settings within accounts by building clinical champions and running pilots.
- Shape and deliver clear ROI narratives aligned with health system priorities.
- Develop account strategies and maintain scorecards rating partnership strength.
- Capture repeatable playbooks and account frameworks to improve the Care Transformation team's performance.
Requirements
- 8+ years of experience in strategic account management, healthcare transformation, health tech implementation, or healthcare management consulting.
- Experience working closely with provider organizations and navigating complex health systems.
- Direct ownership of commercial outcomes, including renewals, expansions, pricing, packaging, and contract negotiation.
- Proven track record of managing and expanding enterprise partnerships.
- Exceptional communication skills with the ability to articulate clinical, operational, and financial concepts.
- Comfort operating independently in high-ambiguity environments, bringing structure and anticipating roadblocks.
- Deeply mission-aligned with a passion for improving healthcare.
- Up to 30% travel required for onsite support during key customer events, stakeholder meetings, and QBRs.
Skills
- Strategic account management
- Healthcare transformation
- Health tech implementation
- Healthcare management consulting
- Provider organization navigation
- Commercial outcome ownership
- Enterprise partnership management
- Communication (clinical, operational, financial)
- Independent operation in ambiguous environments
- Mission alignment
Location
- Remote
- San Francisco HQ
Work Type
- Full-time
- Remote-friendly
Experience Level
- 8+ years
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) with a company match of up to 3% of base salary
- Remote-friendly culture
- Full equipment provisioning
- Parental leave
- Annual company-wide off-sites
- Team off-sites
- Regular team lunches and all-hands gatherings
- Flexible time off with no annual cap
- Company-wide holidays
- Annual holiday shutdown (December 24–January 1)
About the Company
- Ambience is building an AI intelligence platform to restore humanity to healthcare and drive meaningful ROI for health systems.
- Their technology helps providers focus on patient care by removing administrative burdens.
- Ambience delivers real-time coding-aware documentation and clinical workflow support across various healthcare settings.
- The company operates with extreme ownership, valuing candor, positivity, and deep thought.
- Ambience has been recognized by KLAS Research, Fast Company, Inc., and LinkedIn.
- They are backed by prominent investors including Oak HC/FT, Andreessen Horowitz, OpenAI Startup Fund, and Kleiner Perkins.
Equal Opportunity
- Ambience Healthcare is an equal opportunity employer committed to building a diverse and inclusive workplace.
- They do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
- They encourage applicants from all backgrounds to apply.
- Ambience is committed to supporting every candidate’s ability to fully participate in their hiring process and offers accommodations upon request.