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About the Role
Too Good To Go is seeking an Enterprise Customer Success Manager to lead US partnerships. This role is pivotal in driving the success of strategic partnerships by managing key accounts, building relationships with senior stakeholders, and identifying opportunities for growth and product adoption. The position involves overseeing the full account lifecycle, developing strategic account plans, conducting performance reviews, and collaborating with internal teams to ensure a seamless partner experience and support the mission to reduce food waste.
Responsibilities
- Drive Account Growth: Own the health and success of customers from launch through expansion, focusing on optimizing meals saved.
- Analyze and Manage Risks: Analyze store data to forecast meal savings accurately, identify and communicate store risks, and lead resolution strategies.
- Provide Consultative Support: Offer expert recommendations on food-saving practices.
- Lead Client Meetings: Regularly lead and present at client meetings, both in-person and via video conference.
- Onboard and Train: Oversee client program execution, train new stores, and collaborate with store-level contacts and senior stakeholders.
- Manage Portfolio Autonomously: Take ownership of the portfolio, maintain strong relationships, and meet business KPIs independently.
- Enhance Team Scalability: Contribute to team scalability through effective documentation and process optimization.
- Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to the mission of reducing food waste.
Requirements
- Previous experience in sales, customer success, business development, or account management, specifically selling into VP+.
- Industry experience in food, hospitality, media, and technology is transferable.
- Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs).
- Master communicator with strong listening and engagement skills.
- Strong commercial acumen and appropriate assertiveness.
- Proactive, solution-focused mindset with an emphasis on growth and curiosity.
- Polished, detail-oriented professional with a humble and collaborative attitude.
- Data analysis skills to create performance reports and projections.
- Enthusiasm for sustainability, food waste reduction, and environmental issues.
- Experience with value-based selling and/or MEDDICC methodology (preferred).
- Bachelor's degree in business, marketing, or a related field (preferred).
Skills
- Communication
- Value & Solution Selling
- Account Strategy
- Sales CRM
- Project Management
- Analysis Tools (Salesforce, Ninja, Looker, Asana)
- Google Drive (Sheets, Docs, Decks)
- Problem-Solving
- Critical Thinking
- Adaptability
- Time Management
- Organizational Skills
- Resource Management
Location
- US
Work Type
- Hybrid working
Experience Level
- Enterprise
- Senior
Education Level
- Bachelor's degree in business, marketing, or a related field (preferred)
Salary/Compensations
- Base salary of $85,000 - $100,000 with an OTE of $95,000 - $115,000
Benefits
- Hybrid working from offices and home.
- Extra parental leave and days off beyond local legislation.
- Option to take an extra week of unpaid leave.
- 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision).
- 50% employer paid health coverage options for family.
- Additional days off for significant life events.
- Regular social events.
- Coffee, snacks and fully-equipped kitchens.
- Monthly free Surprise Bag.
- Paid volunteer time through Shareback volunteering programme.
- Access to Employee Resource Groups (Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse).
About the Company
- Too Good To Go has an ambitious mission to inspire and empower everyone to fight food waste together.
- More than 1/3 of all food produced globally is wasted, impacting the planet significantly with 10% of greenhouse gas emissions coming from food waste.
- The company connects businesses with unsold surplus food to consumers who can purchase it at a discount.
- Too Good To Go creates educational tools, explores new business solutions, and influences legislation to reduce food waste.