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About the Role
As the Client Experience Manager at Sephora, you will oversee the success of our sales floor, focusing on coaching and development to drive team performance and prioritize the client experience. You will lead a team of Stage Experience Leads and Beauty Advisors, influencing store performance by training them on Sephora’s selling model and inspiring them to exceed company goals.
Responsibilities
- Execute training for all new and existing Beauty Advisors.
- Facilitate orientation and selling model training sessions.
- Respond promptly to all client feedback, addressing issues and comments from various channels.
- Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients.
- Manage all in-store events with the Beauty Services team, ensuring proper planning and staffing.
- Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards.
- Maintain a clean, organized sales floor and manage tester and supply levels.
- Execute visual merchandising updates and ensure timely replenishment.
- Ensure all beauty advisors are properly engaging with all store brands visiting the store.
- Ensure all brand representatives effectively train and coach the team on their products.
- Provide feedback on brand training effectiveness.
Requirements
- Minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
- Metrics-driven with a proven track record of motivating and coaching a team to achieve company expectations and goals.
- Ability to maintain composure and possess strong managerial courage.
- Proven ability to create high-performing teams and identify and develop in-store talent.
- Excellent verbal/written communication skills and the ability to influence business partners at all levels.
- Experience in Windows, Word, and Excel.
Skills
- Coaching
- Sales
- Client Experience
- Training
- Event Management
- Visual Merchandising
- Brand Engagement
- Communication
- Microsoft Office Suite
Location
- Toronto, ON, Canada
Work Type
- Full Time
- On-site
Experience Level
- 2-4 years management experience
Salary/Compensations
- CAD$54,800.00 - CAD$68,500.00
Benefits
- Product discounts
- Gratis & exclusive brand events
- Extended health and life insurance benefits
- Customizable coverage options
- Paid time off
- Performance-based bonus opportunities
- Robust learning and development initiatives
About the Company
- At Sephora Canada, we’re passionate about finding and sharing beauty in the world.
- Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
- We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Equal Opportunity
- Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.