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About the Role
Oversee the success of the sales floor, focusing on coaching and development to drive team performance and prioritize the client experience. Lead a team of Stage Experience Leads and Beauty Advisors, influencing store performance by training the team on Sephora’s selling model and inspiring them to exceed company goals.
Responsibilities
- Execute training for all new and existing Beauty Advisors.
- Facilitate orientation and selling model training sessions.
- Respond promptly to all client feedback, addressing issues and comments from Sephora’s client feedback tool, the service hotline, or direct client interactions.
- Serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage.
- Manage all in-store events with the Beauty Services team, ensuring proper planning and staffing to maximize client learning and sales opportunities.
- Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards.
- Maintain a clean, organized sales floor and manage tester and supply levels.
- Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
- Ensure all beauty advisors are properly engaging with all store brands visiting the store.
- Ensure all brand representatives effectively train and coach the team on their products.
- Provide feedback on brand training effectiveness.
Requirements
- Minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
- Metrics-driven with a proven track record of motivating and coaching a team to achieve company expectations and goals.
- Ability to maintain composure and possess strong managerial courage to have tough conversations.
- Proven ability to create high-performing teams and identify and develop in-store talent.
- Excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely.
- Experience in Windows, Word, and Excel.
- Must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.
Skills
- Coaching
- Sales
- Client Experience Management
- Training
- Event Management
- Visual Merchandising
- Brand Engagement
- Communication
- Team Leadership
Location
- North York, ON, Canada
Work Type
- Full Time
- On-site
Experience Level
- 2-4 years management experience
Salary/Compensations
- CAD$54,800.00 - CAD$68,500.00
Benefits
- Product discounts
- Gratis
- Exclusive brand events
- Extended health and life insurance benefits
- Customizable coverage options
- Paid time off
- Performance-based bonus opportunities
- Robust learning and development initiatives
About the Company
- At Sephora Canada, we’re passionate about finding and sharing beauty in the world.
- Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
- We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Equal Opportunity
- Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.