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About the Role
The Reality Labs ('RL') Revenue Operations Lead is responsible for the end-to-end Order to Cash (OTC) function for Meta's Reality Labs hardware business. This role manages approximately $2B in annual cash collection, oversees extended credit risk, and enables scalable revenue growth globally. The position acts as the strategic leader for credit, billing, collections, claims/deduction management, and cash application for all RL B2B customers. Operating at the intersection of finance, operations, and technology, this leader will drive the vision and execution of AI-powered automation, process excellence, and cross-functional partnerships to ensure RL Revenue Operations delivers consistent, measurable results while scaling to support new products, markets, localizations, and go-to-market programs.
Responsibilities
- Define and execute the RL Revenue Operations strategy.
- Drive the operational roadmap to maximize automation, minimize manual effort, and scale processes for business growth.
- Partner with senior leadership across Sales, Legal, Channel Operations, Channel Marketing, Accounting, and Tax to align on revenue growth priorities and remove operational blockers.
- Lead new market entry, product launches, and go-to-market initiatives from a revenue operations perspective, ensuring credit, claims and collections infrastructure is ready at launch.
- Own and govern the end-to-end OTC process for RL.
- Drive process excellence through process, controls, and continuous improvement initiatives through AI.
- Lead change management for system migrations, process redesigns, and new capability rollouts — ensuring adoption and compliance across teams.
- Lead, develop, and mentor the RL team and oversee BPO partner performance.
Requirements
- Bachelor's degree in Business, Finance, or a related field.
- 7+ years of progressive experience in financial operations, revenue operations, or order-to-cash management.
- Deep expertise in credit, collections and claims/deduction management processes.
- Ability to develop and execute operational strategy in a fast-paced, high-growth environment.
- Strong cross-functional leadership and stakeholder management skills at senior levels.
- Experience driving process automation and technology adoption in financial operations.
- Experience communicating operational strategy and performance outcomes to executive stakeholders through presentations, reports, and cross-functional forums.
- Experience managing multi-national operations across 3+ regions with varying regulatory requirements.
- Experience managing BPO relationships and driving third-party operational performance.
- Experience in hardware, consumer electronics, or retail channel revenue operations.
- Ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
- Track record of scaling operations from early-stage to mature, high-volume execution.
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).
Skills
- AI skill development
- Prompt engineering
- Context engineering
- Agent orchestration
- Emerging AI technologies
- Responsible AI practices
- Risk assessment
- Bias mitigation
- Quality and accuracy reviews
- Process automation
- Technology adoption
- Financial operations
- Revenue operations
- Order-to-cash management
- Credit management
- Collections management
- Claims management
- Deduction management
- Cross-functional leadership
- Stakeholder management
- Change management
- BPO management
Experience Level
- 7+ years of progressive experience
Education Level
- Bachelor's degree in Business, Finance, or a related field
Salary/Compensations
- $139,000/year to $196,000/year
Benefits
- bonus
- equity
- benefits