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About the Role

The Restaurant Supervisor supports daily operations at Urban Pour, focusing on exceptional guest experiences, brand standards, and team leadership. This role collaborates with the General Manager to ensure operational excellence, financial performance, and a positive team culture, while also supporting banquet and special event operations.

Responsibilities

Supervise daily restaurant operations and ensure service standards are consistently met.
Lead by example through active floor presence and guest engagement.
Monitor service quality, cleanliness, and overall guest satisfaction.
Address guest concerns promptly and professionally.
Assist with opening and closing procedures.
Ensure compliance with all food safety, sanitation, and alcohol service regulations.
Assist with training, coaching, and development of restaurant associates.
Support scheduling efforts and staffing needs.
Promote a culture of accountability, teamwork, and hospitality.
Provide ongoing feedback to associates regarding performance and service standards.
Assist in maintaining departmental compliance with company policies and procedures.
Assist with the execution of banquet events, meetings, receptions, and special functions throughout the hotel.
Collaborate with the banquet and culinary teams to ensure successful event execution.
Support event setup, service, breakdown, and staffing coordination as needed.
Ensure banquet spaces are prepared according to event specifications and guest expectations.
Maintain service standards during events while ensuring a positive guest experience.
Serve as a leadership resource during high-volume banquet operations.
Assist with inventory management and supply ordering.
Monitor labor utilization and support productivity goals.
Ensure proper cash handling and point-of-sale procedures are followed.
Assist leadership in achieving departmental revenue and guest satisfaction goals.
Maintain compliance with local, state, and federal regulations.
Ensure adherence to health department standards and food safety requirements.
Promote a safe working environment for associates and guests.
Report maintenance, safety, and operational concerns promptly.

Requirements

Minimum of two years food service or related hospitality management experience.
Food Handler and TABC certifications required.
Strong leadership and interpersonal skills.
Excellent guest service and conflict-resolution abilities.
Knowledge of food and beverage operations.
Ability to lead teams in a fast-paced environment.
Strong organizational and multitasking skills.
Proficiency with point-of-sale systems and basic computer applications.
Ability to stand and walk for extended periods.
Ability to lift, carry, push, and pull up to 50 pounds.
Ability to bend, reach, stoop, and perform physical tasks associated with restaurant and banquet operations.
Must be available to work a flexible schedule, including mornings, evenings, weekends, holidays, and special events.
Availability to support banquet functions outside of regular restaurant operating hours may be required.

Skills

Leadership
Interpersonal skills
Guest service
Conflict resolution
Food and beverage operations
Team leadership
Organizational skills
Multitasking
Point-of-sale systems
Basic computer applications

Experience Level

Minimum of two years food service or related hospitality management experience

Education Level

Food Handler certification
TABC certification

Benefits

Highly competitive wages
Exceptional benefit plan for eligible associates & their family members
401K matching program for eligible associates
Flexible scheduling
Discounts with Crescent managed properties in North America for you & your family members

About the Company

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.
We understand what it takes to be a part of something great.
We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.
Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.
We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.