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About the Role
The Consumer Protection Team (CPT) acts as the internal customer advocate, setting high standards for the customer journey and driving tangible customer good. This role partners directly with the Senior Director of the Consumer Protection Team on high-impact projects, requiring a blend of strategic thinking and execution. The position involves identifying and quantifying customer experience insights, collaborating on solutions, and building customer-first systems. The ideal candidate possesses a passion for customer impact, strong analytical and collaboration skills, and the tenacity to drive prioritization through uncertainty. This role offers frequent exposure to the Executive Team and hands-on experience in leading a consumer fintech operation.
Responsibilities
- Build strategy: Partner with the Senior Director of the Consumer Protection Team to set strategy and translate it into tangible near-term goals and frameworks for tight execution.
- Identify what matters: Apply business knowledge and analytical skills to pinpoint key challenges, then partner with Analytics and Data Science to test hypotheses and build infrastructure around insights.
- Drive cross-functionally: Work with Product Managers and other functional leads to ensure effective prioritization of customer experience initiatives across the business.
- Influence the organization: Distill progress into executive-level reports, facilitate reviews for strategic conversations, and communicate effectively with senior stakeholders.
- Deliver with velocity: Manage a diverse project portfolio, adapt rapidly to shifting priorities, and operate at top-decile levels of speed and productivity.
Requirements
- 5+ years of relevant work experience, ideally in management consulting and/or S&O, Biz Ops, or Chief of Staff roles at high-growth companies.
- Entrepreneurial mindset, energized by the ambiguity and pace of 0-to-1 building.
- Ability to thrive in fast-paced, dynamic environments and maintain composure amid competing priorities.
- Exceptional conceptual thinking, moving fluidly from strategy to execution and making amorphous problems tractable.
- Strong bias for action, paired with obsessive attention to detail and a high bar for work quality.
- Well-honed interpersonal skills; able to drive results through others without compromising relationships and rapport.
- Excellent written and verbal communication skills, able to distill complexity into clear, executive-ready narratives.
- Exceptionally analytical, adept at identifying the right metrics and rigorously interrogating data.
- Genuine passion for customer advocacy and the company's mission.
Skills
- Analytical skills
- Collaboration skills
- Problem-solving
- Strategy development
- Execution
- Data analysis
- SQL proficiency (preferred)
- AI fluency (leveraging AI tools for analysis, workflows, and decision-making)
Location
- New York Headquarters
- NYC
- NY/NJ area
Work Type
- Hybrid
- On-site expectations of 3 days per week
Experience Level
- Senior Manager
Salary/Compensations
- $184,000—$230,000 USD (Tier 1 - NYC/Bay Area)
- $155,000—$195,000 USD (Tier 3 - Salt Lake City)
Benefits
- Relocation assistance program (for eligible candidates outside of NY/NJ area)
- Access to benefits information at getflex.com/careers
About the Company
- Flex is a growth-stage, NYC headquartered FinTech company building the payment layer for life's financial obligations.
- The company offers households one place to see, split, and pay bills, providing greater choice over payment methods and timing.
- Flex enables eligible on-time payments to help build positive credit history, empowering households to control their cash flow.
- The company culture encourages diverse perspectives, challenges the status quo, and fosters ownership of problem-solving.
- Flex aims to provide an environment where employees can do their best work and bring impactful ideas to life.
- The company headquarters is in New York City, with employees across the US, Australia, Canada, and South America.
- Flex is growing quickly and deliberately, focusing on building an inclusive culture and valuing diverse perspectives.
Equal Opportunity
- Flex is proud to be an equal opportunity workplace.
- The company values the perspectives its people bring.