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About the Role
The Case Manager provides essential case management support services to residents in permanent supportive housing, focusing on individuals formerly experiencing homelessness. This role is crucial for connecting residents with services, providing crisis intervention, and fostering community building within a harm reduction and Housing First framework.
Responsibilities
- Provide housing/program retention services
- Provide case management services with a 1:25 case ratio
- Create and track service plans
- Assist with activities for community building and empowerment
- Provide services using harm reduction principles
- Conduct intakes and ensure appropriate follow-up and/or referrals are complete and documented
- Provide ongoing creative outreach and engagement for supportive counseling, referral, and involvement in building and community events
- Provide crisis intervention, conflict resolution, and de-escalation services
- Assist residents in preparation for unit inspections and/or annual recertifications
- Participate in team meetings, staff meetings, department meetings, and organizational work groups
- Accompany residents to community-based appointments
- Assist the Resident Services Team Lead with the development and facilitation of groups and community-building activities
- Provide back-up coverage for other Resident Services staff
- Perform other duties as assigned
Requirements
- High School diploma or GED required
- Demonstrated ability to work with homeless or formerly homeless individuals and those struggling with substance use and mental health issues, and disabilities
- Ability to provide effective services to diverse populations
- Ability to work collaboratively with referring providers in San Francisco
- Experience in crisis intervention, conflict resolution, and counseling
- Experience in organizing groups, group facilitation, and group development
- Demonstrated commitment to help break the cycle of homelessness and poverty, and to empower formerly homeless people by involving them in all aspects of HomeRise
- Strong commitment to doing social justice advocacy
- Administrative and computer skills (MS Word, Excel)
- Valid phone number required
- Requires a background check for all applicants working directly with at-risk populations
Skills
- Fluency in Spanish, Mandarin, Cantonese, Russian, or another language
- Two years of experience in the provision of social services or equivalent experience
- Crisis intervention
- Conflict resolution
- Counseling
- Organizing groups
- Group facilitation
- Group development
- MS Word
- Excel
Location
- 53 Colton St, San Francisco, CA 94103
Work Type
- Full-Time
Experience Level
- Two years of experience in the provision of social services or equivalent experience
Education Level
- High School diploma or GED
Salary/Compensations
- $31.97 per hour
Benefits
- 100% employer-paid employee healthcare options (Kaiser or Sutter)
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- FSA childcare benefits
- Medical benefits
- Commuter benefits
- 403(b) retirement investment opportunity with employer match
- Employee Assistance Program
- Paid on-the-job training
- Career advancement within a growing organization
- Professional development opportunities
- Annual Education Benefit that includes paid time off
- PTO (2 weeks accrued for the first 12 months and 3 weeks accrued from 13-36 months of continuous service)
- 14 paid holidays with one floating day for your birthday
- Sick time accrual
- Employee Referral Program
- HERO Award recognizing outstanding performance
- Sabbatical leave after 5 years of service
- 45-minute paid lunch period per shift
About the Company
- HomeRise believes that home has the power to stabilize a person’s life.
- HomeRise provides people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives.
- HomeRise organizes its residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness.
- Together, HomeRise is building a new future for its neighborhoods and the city.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.