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About the Role
The Global Skills & Credentials organization is seeking a Senior Content Business Analyst to enhance the evaluation and improvement of educational content performance. This role involves transforming complex data into strategic recommendations for executive decision-making, directly contributing to content portfolio growth and efficiency. You will collaborate with cross-functional teams to analyze performance at individual course and portfolio levels, requiring strong analytical, problem-solving, and communication skills.
Responsibilities
- Use advanced content analytics to answer critical business questions and guide strategic decisions related to content performance, learner engagement, and portfolio growth.
- Develop, implement, and monitor detailed KPIs that accurately reflect the health and effectiveness of our courses, credentials, and programs in support of company-level OKRs.
- Investigate and resolve legacy data challenges to unlock new analyses, reporting capabilities, and deeper views of content performance.
- Partner closely with finance, content strategy, revenue operations, data science, data engineering, and other cross-functional teams to connect data insights with financial and operational priorities.
- Leverage generative AI tools to automate and improve data analysis processes, making reporting and insight generation more efficient and effective.
- Build polished presentations and clear storylines that explain trends, surface opportunities, and inspire action across large cross-functional teams and executive audiences.
- Manage multiple analytical initiatives in a dynamic, fast-paced environment while maintaining accuracy, clarity, and strong stakeholder alignment.
Requirements
- 5+ years of experience in business analysis, analytics, or a related discipline, preferably within a technology or education-focused environment.
- Proficiency with data analysis and visualization tools.
- Strong presentation and communication skills, with the ability to translate complex data into clear, actionable recommendations.
- Experience using generative AI technologies to improve or automate data analysis processes.
- Experience working cross-functionally with teams such as finance, strategy, operations, data science, or data engineering.
- Strong problem-solving skills and the ability to manage multiple projects and priorities simultaneously.
- Experience with business intelligence tools, Salesforce, spreadsheets, statistical software, and SQL.
- Experience in educational technology or a related field.
- Advanced degree in business, analytics, or a related field.
Skills
- Business Analytics: Translating complex content, learner, operational, and financial data into actionable business insights and strategic recommendations.
- Performance Measurement: Developing and monitoring meaningful KPIs that accurately reflect content performance, learner engagement, and progress against company-level objectives.
- Executive Storytelling: Turning data and trends into polished, compelling presentations that enable cross-functional and executive audiences to make informed decisions.
Location
- Remote
- Office
- Collaboration space
Work Type
- Globally distributed team
Experience Level
- Senior
Education Level
- Advanced degree in business, analytics, or a related field.
Salary/Compensations
- $96,000-$120,000
Benefits
- Eligibility for variable pay
- Equity
- Comprehensive benefits
About the Company
- At Coursera, we aim to allow employees to develop their skills and grow their careers.
- We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together.
- Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere.
Equal Opportunity
- Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace.
- We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruting@coursera.org.