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About the Role
Interact with customers by addressing inquiries and resolving complaints, creating an effortless customer experience via phone or email. Handle product inquiries, appointment scheduling, verification, provide support to branches and field partners, and manage customer conflict resolution and escalation. Take ownership of customer issues and provide complete end-to-end resolution.
Responsibilities
- Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collect and enter orders for new or additional products or services.
- Field customer questions and complaints; forward issues beyond representative’s knowledge to the assigned specialist or other appropriate staff.
- Ensure appropriate actions are taken to resolve customer problems and concerns.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Perform other duties assigned by management.
- Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Perform other duties as assigned.
Requirements
- Customer service experience required.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Prolonged periods sitting at a desk and working on a computer.
Skills
- Active listening
- Communication skills
- Computer proficiency
- Customer conflict resolution
- Customer service
- Problem-solving
Location
- Remote
Work Type
- Full-time
Experience Level
- Based on experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $22 to $27 per hour
Benefits
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
About the Company
- Industry-leading fire, life safety and security company.
- Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches.
- As a group, we promise to do what’s right by our customers, community, and one another, each and every day.
Equal Opportunity
- Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.