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About the Role
Harry Rosen is seeking an Operations Specialist to join their Store team, focusing on sales support, customer service, POS operations, OMNI services, and logistics.
Responsibilities
- Model exceptional customer service standards aligned with a relationship-based selling culture.
- Serve as a point of contact for customer issues, ensuring professional resolutions.
- Process employee purchases and oversee staff package administration.
- Process all types of transactions accurately and assist with customer inquiries.
- Monitor and ensure compliance with all POS and LP Policies and Standards.
- Review Transaction audit results, identifying training and improvement needs.
- Assist with training of all operations and logistics associates.
- Ensure client information gathering metrics are consistently achieved.
- Oversee Service desk maintenance and cleanliness.
- Oversee Client lists and e-receipt standards.
- Manage daily cash handling functions.
- Identify, report, and troubleshoot common errors/discrepancies.
- Execute and lead by example on loss prevention and health & safety best practices.
- Support logistics team in filling order queue to achieve fulfillment rate targets.
- Participate with order picking/fulfillment, ensuring standards and deadlines are met.
- Ensure BOPIS operations are completed as required.
- Support with daily tasks and ad-hoc projects assigned by Operations Leadership.
- Collaborate closely with the Logistics team, flexing between logistics and operations functions.
- Maintain constant awareness of the salesfloor to ensure client experience expectations are met.
- Support logistics standards, including fulfillment targets and markdown initiatives.
- Assist with preparations for seasonal inventory and participate in counts.
- Collaborate to achieve successful scores in various audits and metrics.
Requirements
- A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
- Focus on driving long-term customer loyalty and conversion by training team on elevating the customer experience.
- Strong communication skills and a keen understanding of policies and procedures.
- A strong service orientation – a demonstrated desire to wow our customers!
- Demonstrated interest in technology and its use in supporting the retail Customer Service function.
- The ability to work effectively as part of a team.
- Strong multi-tasking skills and the ability to calmly and efficiently manage customer service.
- Experience in shipping, receiving, merchandising, order fulfillment, and inventory management in a retail environment is preferred.
Skills
- Customer Service
- POS Operations
- Cash Handling
- Loss Prevention
- Health & Safety
- Order Fulfillment
- Logistics
- Inventory Management
- Communication Skills
- Multi-tasking
Location
- Toronto, Ontario
Work Type
- Full-Time
- Permanent
Experience Level
- 2 years of experience in a client-facing role
Salary/Compensations
- $20.00/hour
Benefits
- Competitive pay program
- Opportunities to additionally earn monthly and annual Team bonuses
- Best in industry discounts and special purchase opportunities
- A comprehensive flexible benefits package
- Pension and Group RRSP Programs
- A modern, digitally advanced workplace
- A coach committed to supporting the achievement of your personal career goals
- A culture that is rich and diverse
- An employer that values internal growth and promotion
About the Company
- Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation.
- Specializing in luxury menswear for over 70 years.
- Officially recognized as one of Canada’s Best Managed Companies.
- Committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Equal Opportunity
- Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment.
- We are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process.