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About the Role
Wilkes Bashford is seeking an experienced Customer Service Associate to join their San Francisco store team. The role focuses on delivering first-class service and creating a luxury experience for clients.
Responsibilities
- Engage with clients/customers to provide them with the best possible luxury shopping experience
- Ring customer/client sales
- Accurately process all transactions
- Support Sales Associates
- Assist with pulling internet orders and transfers
- Answer phones and direct calls to appropriate associates
- Gift wrapping
- General Client Hospitality
Requirements
- Ability to stand for extended periods of time
- Ability to lift/move up to 20 pounds
- Ability to climb ladders
- Must be willing to work every Saturday
- Must be reliable, punctual, responsible, detail oriented
- Ability to juggle multiple priorities
- Possess excellent verbal and written communication skills
- Customer Service experience a plus
Skills
- Luxury shopping experience
- Client engagement
- Transaction processing
- Phone etiquette
- Gift wrapping
- Client hospitality
- Communication skills
Location
- San Francisco
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Competitive salary
Benefits
- Great Schedule of 9 - 5:30 pm
- No Sundays as store is closed (except the 2 Sundays before Christmas)
- Convenient commuting location in Union Square
- 401K
- Health Insurance
About the Company
- Wilkes Bashford is a high-end luxury brand retail store for men's & women's clothing as well as jewelry founded in 1966 in San Francisco.