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About the Role
As the Design Lead, you will turn difficult business problems into products people depend on. You will embed with portfolio companies, work with customers and operators, and partner with designers and engineers from discovery through adoption. Your work will involve modernizing mission-critical industrial software or transforming operations with AI-powered workflows. You will build, deploy, and iterate on solutions, with the potential for your strongest ideas to become building blocks for other companies. Expect challenging problems, direct customer contact, and ownership beyond launch.
Responsibilities
- Find the right problem by understanding customer needs and product priorities with portfolio teams.
- Observe real work, cases, exceptions, decisions, handoffs, and constraints.
- Prioritize by value, feasibility, effort, risk, and reuse.
- Shape the product and the proof by agreeing on a bounded pilot, users, baseline, success criteria, and stop conditions.
- Simplify the process before deciding where people, software, or agents belong.
- Lead delivery with partners by setting requirements and priorities.
- Partner with portfolio product and engineering teams, and designers where needed, to test the smallest complete solution, resolve dependencies, and adjust scope.
- Stay through adoption by testing with customers and operators, protecting reliability and continuity, defining failure and recovery paths, organizing rollout and training, and improving through live feedback.
- Prove the value by measuring accepted results, recurring use, quality, time, and total cost.
- Recommend whether to improve, expand, or stop initiatives.
- Leave the company stronger by handing off to named business and technical owners with their acceptance.
- Capture reusable workflows, evaluation cases, and lessons.
- Use Arc, our emerging agents, workflows, and applications platform, where it helps the deployment.
- Bring field evidence to Arc and Cortex, which unites business context, data, and insights.
Requirements
- Evidence of taking ambiguous product or operational problems through delivery to sustained use and measurable improvement.
- Product judgment: challenge requests, uncover constraints, and prioritize.
- Technical fluency in AI-enabled products, integrations, data, and evaluations.
- Inspect behavior and traces, prototype ideas, and discuss reliability, cost, and technical tradeoffs with engineers.
- Earn trust with operators and leaders, communicate clearly, and lead cross-functional work without formal authority.
- Sound judgment about risk, permissions, human review, and when not to automate.
- Production AI workflow experience is valuable.
- Own the agreed engagement alongside portfolio product and engineering teams, respecting their roadmap and ongoing ownership.
- Engineers own implementation and technical reliability; designers own interaction quality and usability.
- Company owners approve access and rollout and accept business results.
- Turn contributions into adoption.
Skills
- AI-enabled products
- Integrations
- Data
- Evaluations
- Product judgment
- Technical fluency
- Communication
- Cross-functional leadership
- Risk assessment
- Human review
- AI workflow experience
About the Company
- Beacon is building the essential technology infrastructure for the everyday economy: the businesses, organizations, and services that make real life work, and that mainstream tech has largely left behind.
- We acquire, operate, and grow vertical market software companies — niche, founder-built businesses serving industries that are often overlooked and too profitable to ignore.
- Our model is simple: we seek out founders who have built their business by spending years understanding their market and prioritizing their customers' specific needs. We buy great businesses, invest in their continued growth, and hold them permanently — accelerating that growth with an AI-native platform built specifically for vertical market software.
- No mandate to cut, flip, or roll up into something unrecognizable.
- We are not a financial firm. We are technology entrepreneurs and operators who believe the most important businesses in the world are already running quietly in industries most people never think about. Our job is to find them, support the people who built them, and make them better.
- Beacon is backed by a diverse base of investors, with $550M+ raised to date, including General Catalyst, Lightspeed, D1 Capital, CPMG, the family offices of the founders of Stripe, DoorDash, and Ramp, and evergreen funds built for the long game.
Equal Opportunity
- To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.
- AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.