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About the Role
The Commercial Lines Account Manager is accountable for delivering high-quality and efficient service to both internal and external clients through the day-to-day account management of a group of middle market and/or large commercial lines accounts. You will directly contribute to key business outcomes such as client retention, client satisfaction, enhancing the agency's value to our clients and prospects, achieving operating/margin targets, and fostering a culture of performance and continuous improvement.
Responsibilities
- Builds and solidifies relationships with existing clients by providing ongoing customer care
- Processes endorsements, billing/payments, and policy mailings
- Creates new/renewal business submissions
- Issues certificates, evidence of insurance, auto id cards, and binders
- Tracks and processes cancellations and audits
- Issues and processes bonds
- Takes a leadership role in the renewal process in partnership with the Production team
- Supports Producers and acts as a first line of contact when the Producer is unavailable
- Remarkets accounts when necessary
- Performs account rounding for existing Commercial Lines business
- Conducts rating and comparisons
- Builds carrier relationships and stays updated on carrier information
- Maintains complete and accurate client and policy data within operating systems
- Assists Claims Coordinator when needed
- Gathers and helps complete supplemental applications & supporting documentation
- Creates proposals for Producers
Requirements
- High School Diploma or GED equivalent
- 3-7 years of Commercial Lines insurance account management experience required
- Oklahoma and TX Property & Casualty Insurance License required
- Thorough knowledge of commercial lines coverages and markets
- Experience with handling large, complex risks
Skills
- Proficient in PC operating systems – Applied Epic
- Proficient in Microsoft Office - Outlook, Word, Excel, etc.
- Knowledge of and experience with Insurance Carrier websites
Location
- Austin-Seven Oaks
- Edmond
- Moore
- Plano-Parkwood
Work Type
- Full-time
Experience Level
- 3-7 years
Education Level
- High School Diploma or GED equivalent
- College Degree preferred
- Professional designations such as CISR, CIC, AINS, AAI, ARM, CRM, or CPCU are highly desirable
Benefits
- Exciting opportunities for employees to grow and follow their passions
About the Company
- First United has a great team of friendly, talented and inspiring people.
- As a learning organization, First United takes pride in offering exciting opportunities for employees to grow and follow their passions.
- First United has been voted as one of the top places to work in Oklahoma since 2009.
Equal Opportunity
- First United is an Equal Opportunity Employer.
- To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.