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About the Role
The Director, Order-to-Cash - CT leads the transformation and sustained performance of CT’s end-to-end order-to-cash process, aiming to deliver an industry-leading customer and internal user experience and improve financial outcomes. This role is accountable for improving invoice accuracy, payment speed, revenue realization, operating efficiency, and overdue receivables. The Director will establish the order-to-cash strategy, prioritize improvements, and make key decisions, working collaboratively with various stakeholders across Product, Finance, Technology, and Sales.
Responsibilities
- Set the strategy and make improvement decisions for CT’s order-to-cash process.
- Define CT’s order-to-cash strategy, shared performance targets, and priorities.
- Resolve competing recommendations and make decisions on CT improvements based on customer and financial impact.
- Set CT process and policy direction within applicable global requirements.
- Align with global systems and processes wherever practical.
- Build and govern the prioritized order-to-cash roadmap.
- Document accountable owners, contributors, decision rights, capacity, milestones, dependencies, benefits, and success measures for each initiative.
- Monitor dependencies and enforce milestones through a defined review cadence.
- Escalate unresolved ownership, resource, or decision gaps promptly.
- Identify customer and operational problems by maintaining an order-to-cash customer journey map.
- Analyze customer feedback, complaints, and financial data to identify root causes and opportunities.
- Assess Product-led commercial proposals for feasibility, required changes, and implementation cost.
- Recommend workable solutions and develop business cases with Product.
- Improve policies, processes, and receivables outcomes by reviewing order-to-cash policies and contract language.
- Oversee the implementation of approved changes.
- Serve as FSS’s primary CT contact for aligning data and coordinating action on issues affecting AR.
- Provide CT input to relevant FSS policies and roadmap decisions.
- Drive implementation and adoption of approved changes, including piloting when needed.
- Oversee coordinated technical and operational delivery of approved changes.
- Ensure timely and accurate reporting of progress, risks, and decisions.
- Work with teams on effective internal and external communications and training.
- Measure results and require corrective action by maintaining a CT scorecard.
- Track customer and user feedback, billing and payment quality, overdue AR, payment speed, revenue impact, and efficiency.
- Assess performance against business cases and shared targets.
- Require corrective action owners and due dates for material gaps.
- Decide whether initiatives should continue as planned, change, or stop.
Requirements
- Minimum 10 years of progressive experience in finance operations, billing, or business process improvement.
- At least five years leading order-to-cash design, improvement, or transformation.
- Deep subject matter expertise across the order-to-cash process in a complex B2B business with subscription and transactional revenue.
- Experience leading at least one end-to-end order-to-cash transformation.
- Working experience with ERP systems and Salesforce.
- Ability to assess how commercial proposals affect billing, payments, receivables, controls, implementation cost, and financial returns.
- Experience improving order-to-cash controls.
- Understanding of control objectives and ability to work with control-owning functions.
- Proven ability to make decisions and drive accountability across teams without direct authority.
- Strong customer journey and root-cause analysis skills.
- Strong financial judgment.
- Clear communication with operational teams and senior leaders.
- Candidates must participate in interviews without the assistance of AI tools or external prompts.
- Use of AI-generated responses or third-party support during interviews will be grounds for disqualification.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills
- Order-to-cash transformation
- Finance operations
- Billing
- Business process improvement
- ERP systems
- Salesforce
- Customer journey analysis
- Root-cause analysis
- Financial judgment
- Communication
Location
- New York City
Work Type
- Hybrid
Experience Level
- Director
- Minimum 10 years of progressive experience
- At least five years leading order-to-cash design, improvement, or transformation
Salary/Compensations
- $140,800.00 - $251,500.00 USD
- This role is eligible for Bonus.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
About the Company
- Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life.