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About the Role
Action Property Management is seeking a part-time Concierge to join our team at our luxury association, 181 Fremont, in San Francisco.
Responsibilities
- Serve as the first point of contact for residents and guests entering the lobby or calling the association.
- Maintain a professional appearance and demeanor at all times.
- Communicate politely and clearly, both in person and over the phone.
- Possess a working knowledge of the Association's rules, policies, and procedures.
- Be familiar with the Association's amenities and surroundings to assist residents and guests effectively.
- Review and update post orders regularly.
- Leave detailed pass downs for incoming shifts.
- Collaborate with the General Manager to resolve issues related to the Front Desk.
- Continuously seek to improve the service provided to clients.
- Provide exceptional customer service to all residents and guests.
- Address inquiries and concerns promptly and efficiently.
- Assist residents and guests with information about the Association's amenities and services.
- Work closely with other team members to ensure smooth operations at the Front Desk.
- Be flexible and ready to assist with tasks not strictly related to the job description when necessary.
Requirements
- Must be over 18 years of age and successfully pass a criminal background check and drug screening.
- A minimum of 1 year of customer service experience.
- Polished and professional presentation and demeanor.
- Strong verbal and written communication.
- Familiar with MS Office applications.
Skills
- Customer service
- Luxury hotel or luxury property management experience preferred
- Experience leading a front desk team is strongly preferred
- Team player
Location
- San Francisco
Work Type
- Part-time
Experience Level
- 1 year of customer service experience
- Experience leading a front desk team is strongly preferred
Salary/Compensations
- $26 - $26 an hour
Benefits
- Medical
- Dental
- Vision
- Pet insurance
- 401(k) with company match
- Life and disability support for qualifying team members
- Generous paid time off
- Vacation hours
- Sick time
- Company-observed holidays for qualifying team members
About the Company
- With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
- Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
- Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
- Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
- Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Equal Opportunity
- Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.