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About the Role
Original X Productions (OGX) is seeking an Associate Front of House Manager to assist in guiding Retail and Food & Beverage operations teams to deliver world-class commercial products and exceptional guest experiences.
Responsibilities
- Implement, train, and promote guest experience policies, procedures, and standards.
- Ensure the property is well-maintained and in peak condition.
- Schedule team members for the Cafe and Retail shop.
- Participate in the Manager on Duty (MOD) rotation.
- Recruit, interview, and hire commercial staff team members for Retail and Food & Beverage departments.
- Assist in the training and creation of reference materials for all commercial staff.
- Enforce all rules and regulations and uphold accountability.
- Oversee procurement to maintain optimal stock levels while controlling costs and waste.
- Manage inventory levels and oversee all inventory stock counts and audits.
- Enforce strict adherence to food safety regulations.
- Develop strategies to maximize revenue by analyzing sales data.
- Manage Cost of Goods to ensure the cafe is hitting its budget.
- Ensure compliance with local health regulations and implement responsible service policies.
- Ensure Retail stock items are ordered from suppliers in conjunction with the Retail Buyer.
- Manage Retail inventory levels, conducting full stock inventory monthly.
- Maintain a clean and organized space in front and back of house.
- Develop and implement sales strategies and incentives for team members.
- Monitor third-party image operators and vendors to ensure services are consistent with company standards.
- Implement store layout updates as directed by the Retail Buyer.
- Assist with special company projects as needed.
- Perform any and all duties as assigned.
Requirements
- 2+ years of leadership experience in operating a successful revenue-generating restaurant, cafe, or retail shop.
- Bachelor’s degree or equivalent experience.
- Must possess, or be able to obtain, a valid NYS food handlers certificate.
- Must possess, or be able to obtain, a valid FDNY S-95 certificate.
- Maintains composure under pressure and enjoys working in a fast-paced and fluid environment.
- Exceptional communication skills, both written and verbal.
- Organized and detail-oriented.
- Ability to multitask effectively.
- Ability to work weekends and holidays.
Skills
- Leadership
- Guest Experience Management
- Retail Operations
- Food & Beverage Operations
- Inventory Management
- Cost Control
- Sales Strategy
- Staff Training
- Communication Skills
- Organizational Skills
- Attention to Detail
- Multitasking
Location
- Worldwide
Work Type
- Full-time
Experience Level
- Associate
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $62,400-$67,000
Benefits
- Health benefits including medical, dental, and vision
- Individual Retirement Account
- Commuter benefits
- Paid vacation and sick leave
About the Company
- Original X Productions (OGX) operates worldwide location-based entertainment experiences, including The FRIENDSTM Experience.
- The company focuses on creating fan experiences and happiness.
Equal Opportunity
- We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.