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About the Role
As a Housekeeping Supervisor, you will supervise daily housekeeping operations, spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas.
- Assign, inspect, and verify room status, promptly reporting any discrepancies.
- Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program.
- Partner with Engineering and Property Operations to address repair and maintenance issues.
- Address special guest needs in a timely, friendly, and professional manner.
Requirements
- At least 1 year of previous experience in a similar role, ideally in a unionized environment.
- Strong organizational and communication skills.
- Keen attention to detail and ability to analyze information.
- Ability to develop relationship-building skills and collaborate with multiple departments.
- Demonstrated ability to deliver exceptional guest service.
- Proficient ability with computers and MS Office.
Skills
- Organizational skills
- Communication skills
- Attention to detail
- Information analysis
- Relationship-building
- Collaboration
- Guest service
- Computer proficiency
- MS Office proficiency
Experience Level
- 1 year of previous experience in a similar role
About the Company
- Hilton Hotels and Resorts is committed to providing equality of services and access to facilities for all guests.
- Hilton's award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton is a global leader in hospitality, with a founding vision to fill the earth with the light and warmth of hospitality.
- Hilton supports team members' careers, from starting out to exploring new opportunities.
Equal Opportunity
- Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests.
- For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at Applicant_Accommodations@hilton.com or call 1-844‑398‑0378.