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About the Role

The Director, Product Design is a senior design leader responsible for setting the product design vision, raising the quality of the work, and building the conditions for teams to deliver cohesive, accessible, and effective digital experiences. This role leads complex engagements across websites, platforms, products, services, and connected ecosystems, translating user needs, brand strategy, business goals, technology constraints, and healthcare requirements into clear experience direction. This is not solely an execution role. The Director is accountable for design strategy, client leadership, team development, resourcing, design operations, and measurable experience outcomes.

Responsibilities

Own the product design vision and experience strategy across a portfolio of complex client engagements, connecting user needs, brand intent, business objectives, and technical feasibility.
Partner with Experience Strategy, UX, Product Management, Creative, Technology, Data, Medical, Strategy, and Account leadership to frame opportunities, define roadmaps, and establish measurable outcomes.
Lead discovery and definition activities, including stakeholder alignment, experience principles, journey framing, service blueprints, value propositions, prioritization, and product or platform planning.
Identify opportunities that extend beyond the immediate brief and turn them into clear, decision-ready recommendations for clients and agency leadership.
Set and uphold a high bar for interaction design, visual design, responsive behavior, content hierarchy, prototyping, motion, and end-to-end experience coherence.
Guide teams from early concepts through detailed design, validation, launch, and optimization, ensuring that strategic intent is maintained through implementation.
Oversee scalable design systems, component libraries, pattern governance, and documentation in Figma, working with engineering partners to improve quality and delivery efficiency.
Build accessibility into the work from the start, applying WCAG 2.2 AA principles and inclusive design practices rather than treating compliance as a final review step.
Use qualitative research, analytics, usability findings, and business measures to evaluate design decisions and recommend iteration.
Act as a trusted senior design partner to clients, clearly articulating experience strategy, design rationale, trade-offs, risks, and recommendations to executive and working teams.
Lead high-stakes presentations, workshops, critiques, and decision-making sessions, creating alignment across internal and external stakeholders.
Partner with project and account leadership on scope, staffing, schedules, assumptions, and change management; surface delivery risks early and propose practical solutions.
Represent Product Design in new-business opportunities, estimates, proposals, capability presentations, and pitch work.
Manage, coach, and develop product designers across levels through clear expectations, actionable feedback, growth plans, and regular career conversations.
Create an environment where designers can do their best work, with strong critique, psychological safety, accountability, and thoughtful delegation.
Partner with Experience leadership on hiring, staffing, performance management, succession planning, and capability development.
Improve the Product Design practice through reusable methods, templates, standards, training, and responsible adoption of emerging tools, including AI-enabled workflows.
Contribute to a culture of collaboration across Product Design, UX, Creative, Technology, and Strategy, reducing silos and improving continuity from concept through launch.

Requirements

10+ years of experience in product design, experience design, interaction design, or a related discipline, including 3+ years managing and developing designers.
A portfolio demonstrating leadership across complex, multi-channel digital products or platforms, from strategy and concept through detailed design and launch.
Experience leading multiple workstreams or a portfolio of client engagements in an agency, consultancy, product organization, or similarly complex environment.
Deep fluency in human-centered design, interaction design, visual systems, prototyping, responsive design, information architecture, and design systems.
Strong working knowledge of Figma and modern collaborative design workflows; familiarity with Adobe Creative Cloud and prototyping or motion tools is helpful.
Practical knowledge of accessibility standards, including WCAG 2.2 AA, and the ability to guide teams in designing inclusive experiences.
Demonstrated ability to partner with engineering, product, research, content, analytics, strategy, creative, and account teams.
Excellent executive communication, facilitation, storytelling, critique, negotiation, and stakeholder-management skills.
Experience defining design outcomes and using research, usability testing, analytics, and performance data to improve experiences.
Comfort operating in ambiguity, making informed trade-offs, and balancing strategic leadership with hands-on guidance when the work requires it.

Skills

Product Design
Experience Design
Interaction Design
Human-Centered Design
Visual Systems
Prototyping
Responsive Design
Information Architecture
Design Systems
Figma
Adobe Creative Cloud
WCAG 2.2 AA
Inclusive Design
Executive Communication
Facilitation
Storytelling
Critique
Negotiation
Stakeholder Management
Usability Testing
Analytics
Performance Data Analysis
AI-enabled workflows

Location

Remote
Hybrid

Work Type

Full-time
Hybrid
Remote

Experience Level

Senior
Director

Salary/Compensations

$140,000 - $155,000

Benefits

Comprehensive benefit program and perks
Offices in key markets with free snacks
Generous holiday and paid time off
Private medical, dental, and vision plans
Support in saving for the future
Mental wellness coaching and support
Access to more than 13,000 online classes with LinkedIn Learning
Real Hybrid and Regional Teams (Real HART) approach fostering collaboration, learning, innovation, and meaningful relationships
Flexibility where appropriate
In-person attendance two days per week for employees within a one-hour commute of a Real Chemistry office
Remote work options for employees in regions without a nearby office
Collaboration, culture-building, learning, and team connection opportunities throughout the year for remote employees

About the Company

At Real Chemistry, making the world a healthier place is our everyday reality.
Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed.
As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues.
21GRAMS, a Real Chemistry subsidiary, is an advertising agency born to make healthcare more human.
We believe in being good to each other and hard on the work, and in creating work that makes a meaningful difference for patients, caregivers, healthcare professionals, and brands.
Real Chemistry is proud to be Great Place to Work® certified.
Our company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – are core to our culture.

Equal Opportunity

Real Chemistry is an Equal Opportunity employer.
We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry.
We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates.
Should you require accommodations throughout the interview process please let your recruiter know.