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About the Role
State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. This role utilizes technology to enhance claim handling and provides remarkable service to policyholders.
Responsibilities
- Conduct on-site inspections and assessments of property damages for residential and commercial claims.
- Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims efficiently.
- Meet with insureds to explain coverage, estimate damages, and guide them through the claims process.
- Provide exceptional customer service, addressing inquiries and concerns promptly.
- Gather evidence, document findings, and prepare detailed reports.
- Investigate and adjust personal and commercial property claims up to $500,000.
- Evaluate coverage and policy terms to determine claim validity and ensure regulatory compliance.
- Negotiate and settle claims within authorized limits.
Requirements
- Ability to investigate problems, evaluate information, and make well-supported decisions.
- Ability to interpret detailed policies, guidelines, or technical information and apply them accurately.
- Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately.
- Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently.
- Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus.
- Detail-oriented with strong organizational and analytical skills.
- Proficiency in using mobile/desktop tools to document and support claims.
- Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, climbing ladders, traversing roofs, and crawling in tight spaces.
- May be required to complete Rope and Harness Safety Training.
- A valid driver’s license is required.
- Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks.
Skills
- Customer service experience
- Understanding of property insurance concepts
- Knowledge of residential and commercial building construction
- Familiarity with water mitigation principles
- Working knowledge of Xactimate and XactContents
Location
- Westchester, NY
Work Type
- Remote-Field
- Mobile office/vehicle for in-person appointments
- Virtual work from home
- Occasional travel outside assigned area
Experience Level
- Experienced professional
Education Level
- Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management or a similar discipline (Preferred)
Salary/Compensations
- $78,862.06 - $112,500.00
- Potential yearly incentive pay up to 15% of base salary
Benefits
- Annual raise and bonus
- Robust health and wellbeing programs
- Multiple healthcare plan options
- Vision, dental, telemedicine, and 24/7 mental health professional access
- Educational benefits including training programs and tuition assistance
- Employee resource groups and mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Financial workshops and coaching
- State Farm Federal Credit Union
- Generous time off policies (up to 20 days annually)
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors for retirement planning
- 401(k) plan with company contributions up to 7% of salary
About the Company
- Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
- We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.
- As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.