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About the Role
UPLevel is seeking a 1st Party Collection Agent (Debt Recovery Account Manager) to reconcile accounts under 60 days delinquent. This role focuses on customer communication, payment arrangements, and meeting collection targets, contributing to the company's growth and service excellence.
Responsibilities
- Communicate with customers using email and phone calls.
- Send and receive various documents to update accounts.
- Find solutions and arrange payment(s).
- Meet call and collection targets on a weekly basis.
- Complete skip tracing tasks as needed.
- Communicate with clients on updates with accounts.
Requirements
- Bilingual in French and English.
- High level of communications skills.
- Ability to multitask.
- Knowledge of computer software like Microsoft Suite, soft phone applications, and different CRM Systems.
- 1-2 years of experience is considered an asset but not required.
Skills
- Customer care
- Member care
- Financial care
- Collateral management
- Growth care
- Outbound support
- Due diligence
- Document processing
- Communication skills
- Microsoft Suite
- Soft phone applications
- CRM Systems
Location
- Quebec
- Etobicoke
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- 1-2 years of experience (asset)
Benefits
- Competitive benefits package
About the Company
- UPLevel is a supporting business provider delivering services of customer care, member care, financial care, collateral management, and growth care.
- UPLevel's daily goal is to surprise clients with best-in-class performance and service.
- UPLevel is a subsidiary within ISC.
- ISC is the leading provider of registry and information management services for public data and records.
- ISC excels at delivering value to government, industry, and the community.
- ISC is the partner of choice for governments and private sector organizations seeking information management solutions.