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About the Role

Trisura is seeking a Business Analyst Manager to lead and grow our Business Analyst function within the Enterprise PMO. This role is responsible for setting the standard for requirements gathering, documentation, and delivery discipline across our highest priority initiatives, while directly managing the people who do that work. The position partners closely with Project Managers, Business Technology Leads, and IT leadership to ensure BA capacity is allocated against real priorities and that requirements quality holds steady regardless of who is assigned. This is a player coach role: you will manage a team day to day while staying close enough to the work to step into complex stakeholder situations directly.

Responsibilities

Lead and develop a team of Business Analysts, including workload distribution, coaching, and career growth planning.
Conduct formal performance reviews and development conversations, including goal setting, mid year check ins, annual ratings, and documented improvement plans when needed.
Own people decisions for the team: hiring, compensation recommendations, promotion cases, and performance management.
Identify skill gaps across the team and build training plans, including where BAs need to grow into more technical or more strategic work.
Set and enforce consistent BA standards across requirements gathering, documentation, process mapping, and stakeholder facilitation.
Review and approve key BA deliverables, business requirements documents, process maps, and acceptance criteria, before they move downstream.
Own BA involvement in SDLC and intake processes, ensuring requirements work plugs cleanly into governance and delivery checkpoints.
Act as the escalation point when BA work stalls due to unclear ownership, conflicting stakeholder input, or scope ambiguity.
Apply process improvement methodologies (Lean, Six Sigma, BPM, Value Stream Mapping) to identify inefficiencies and control gaps in BA workflows and deliverables.
Support intake, prioritization, and scope definition processes for incoming work.
Facilitate executive-level status reporting and decision support on BA work streams.
Partner with PMs, BTLs, and IT leadership to ensure BA capacity is allocated against real priorities.
Represent the BA function in portfolio and governance discussions, giving leadership honest visibility into capacity, risk, and requirements quality.
Stay hands on with complex or politically sensitive initiatives where direct BA involvement is the fastest path to clarity.
Partner with Legal, Compliance, and Procurement on vendor and platform governance where BA involvement is required, including evaluating vendor performance and integration effectiveness.

Requirements

Bachelor's degree in Business, Information Systems, or a related field.
Minimum 5 years in a formal leadership role, with direct accountability for performance management, hiring, and development.
8 or more years of business analysis experience.
Experience operating inside a PMO or similar governance structure, with a clear understanding of how BA work connects to intake, SDLC, and delivery.
Proven ability to manage people, not just manage work, including coaching, holding people accountable, delivering a tough rating, and having hard conversations without avoiding them.
Strong command of BA fundamentals: requirements elicitation, process mapping, stakeholder facilitation, acceptance criteria, and documentation standards.
Comfortable translating between technical teams and business stakeholders without losing accuracy on either side.
A bias toward clarity over comfort; you would rather name an ambiguous requirement early than let it surface as a problem in UAT.
Working knowledge of process improvement methodologies (Lean, Six Sigma, BPM, Value Stream Mapping).
Risk management and internal control awareness.
Experience with Jira, Confluence, or comparable tools for requirements tracking and documentation.
Understanding of SDLC and hybrid delivery models.
Advanced documentation and process mapping capabilities.
Prior work experience in insurance, financial services, or other regulated industries.
Professional certifications (PMP, CBAP, Scrum, or equivalent).
Familiarity with policy administration, claims, underwriting, or financial reporting systems.
Experience supporting internal or external audits.
Exposure to automation, RPA, or AI-enabled platforms.

Skills

Requirements gathering
Documentation
Delivery discipline
Stakeholder management
People management
Coaching
Performance management
Hiring
Compensation recommendations
Promotion cases
Skill gap analysis
Training plan development
Process mapping
Stakeholder facilitation
SDLC
Intake processes
Governance
Delivery checkpoints
Escalation management
Process improvement methodologies
Lean
Six Sigma
BPM
Value Stream Mapping
Prioritization
Scope definition
Executive-level status reporting
Decision support
Capacity allocation
Risk management
Requirements quality
Vendor governance
Platform governance
Vendor performance evaluation
Integration effectiveness
Business analysis
Requirements elicitation
Acceptance criteria
Documentation standards
Technical translation
Business stakeholder translation
Clarity
Risk management awareness
Internal control awareness
Jira
Confluence
Hybrid delivery models
Advanced documentation
Advanced process mapping
Insurance industry experience
Financial services industry experience
Regulated industries experience
PMP certification
CBAP certification
Scrum certification
Policy administration systems
Claims systems
Underwriting systems
Financial reporting systems
Audit support
Automation
RPA
AI-enabled platforms

Location

Downtown Toronto

Work Type

Hybrid

Experience Level

Minimum 5 years in a formal leadership role
8 or more years of business analysis experience

Education Level

Bachelor's degree in Business, Information Systems, or a related field.

Salary/Compensations

Maximum potential base salary $150,000

About the Company

At Trisura, we expect more because we believe it can be done better.
We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017.
Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.
Trisura, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.
Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.
The company, founded in 2006, and operating across North America with offices in Toronto, Ottawa, Halifax, Montréal, Calgary, Vancouver, Stamford. Denver, Chicago, Philadelphia and Oklahoma City, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.
trisura.com/careers

Equal Opportunity

We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.