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About the Role
Klaviyo is seeking a strategic and ecosystem-minded Partner Manager to grow and develop our network of tech and platform partners in hotel and other hospitality verticals. You will own relationships with leading PMS and Wellness platforms, ensure integrations deliver seamless functionality and clear customer value, and bridge tech relationship management, GTM execution, and vertical strategy.
Responsibilities
- Lead management, enablement, and expansion of tech partners serving hotels and travel, with one accountable owner per partner.
- Build joint strategic plans with top partners focused on integration adoption, co-marketing, product enhancements, and sales enablement.
- Manage relationships with executive, product and customer success contacts at partner organizations to align on mutual revenue goals.
- Partner with Klaviyo’s or Partner’s R&D teams to enhance tech integrations from ideation through deployment.
- Ground every integration priority in customer pain: advocate for improved APIs, workflows, and data sync capabilities only where they solve a problem hotel customers have told us about or that limits adoption.
- Ensure integrations meet performance, scalability, and user experience standards that customers can see and feel, including consent and data-sync behavior.
- Maintain a clear view of integration coverage gaps, and prioritize tech targets that unlock customer growth opportunities.
- Collaborate with Partner Marketing, Regional Sales and BDRs to launch joint GTM campaigns, sales enablement materials, and co-selling initiatives that drive pipeline, integration adoption, and new ARR for these integrations.
- Equip BDRs, AEs and CSMs with partner-aligned collateral, target lists, and use cases that demonstrate hotel-specific value, and enable them on partner positioning and ideal customer profiles.
- Create repeatable frameworks for co-selling and co-servicing within the hospitality ecosystem, including partner customer and CSM introductions.
- Track key partner KPIs such as pipeline, integration adoption, co-sell impact, and customer outcomes using Salesforce and product data to focus effort on the highest-performing partnerships.
Requirements
- 5+ years in technology partnerships or sales within SaaS, ideally focused on Hospitality.
- Proven track record in building, scaling, and monetizing partner ecosystems.
- Strong technical literacy across API-based integrations, data interoperability, and CRM data (Salesforce).
- Excellent relationship management and stakeholder communication skills, from technical to executive levels.
- Strategic, highly cross-functional builder with a bias toward action, who translates partner collaboration into measurable business outcomes.
Skills
- Product fluency
- Sales first mindset
- API-based integrations
- Data interoperability
- CRM data (Salesforce)
- Relationship management
- Stakeholder communication
- Cross-functional collaboration
Location
- US Locations
Work Type
- Remote
- Hybrid
- Onsite
Experience Level
- 5+ years
Salary/Compensations
- $164,000—$246,000 USD
Benefits
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits
About the Company
- Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before.
- We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.
- We need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers.
- AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop).
Equal Opportunity
- Klaviyo is committed to a policy of equal opportunity and non-discrimination.
- We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.