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About the Role
Own Taskrabbit's global commerce platform, which covers how clients pay for their tasks and how Taskers get paid. The team's goals are to make booking and payment easy globally, ensure Taskers get paid quickly and reliably, reduce payment processing costs, and maintain platform compliance. This role involves proposing, shaping, and executing initiatives to achieve these goals, leading a team of backend engineers, and partnering with various departments.
Responsibilities
- Own the global commerce platform, including client payments and Tasker money movement across all markets.
- Improve payment functionality for users, such as launching new payment methods, reducing payout delays, and streamlining checkout.
- Investigate and resolve payment issues end-to-end, identifying root causes using available tools, including AI for data exploration.
- Plan and sequence team initiatives with the engineering lead, driving them to delivery while balancing user needs, cost reduction, compliance, and platform health.
- Prioritize work effectively, clearly defining what will be done and what will not.
- Partner closely with Finance, Accounting, Tax, Support, Risk, and Legal teams.
- Communicate the roadmap and outcomes to Taskrabbit senior leadership.
Requirements
- Deep experience building B2C payments products (e.g., integrating with payment processors, adding payment methods, managing payouts).
- Understanding of the payments landscape to lead with minimal supervision.
- Understanding of how the payment experience shapes user behavior and business outcomes.
- Ability to track metrics like authorization and decline rates and identify causes for changes.
- Care about user payment problems and investigate to find root causes.
- Comfortable using AI tools to query data and understand system behavior.
- Understanding of how payments work under the hood (e.g., auth and capture flows, ledgers, reconciliation, processor and bank interactions) or eagerness to learn.
- Strong sense of what moves the needle and ability to make tradeoffs with conviction.
- Ability to say no, explain reasoning, and keep the team focused on high-impact work.
- Ability to build trust with partners, gather input, and create a clear plan.
- Experience working with Finance, Accounting, Tax, Support, Risk, and Legal teams.
- Ability to get things done, remove blockers, and roll up sleeves when needed.
- Clear written and verbal communication skills.
Skills
- Payments experience
- B2C payments products
- Payment processors integration
- Payment methods integration (e.g., PayPal, BNPL, SEPA)
- Payout management
- Product sense for payments
- User behavior analysis
- Business outcomes analysis
- Conversion rate optimization
- Retention analysis
- Cost reduction
- Metrics tracking (authorization rates, decline rates)
- Root cause analysis
- AI tools for data querying
- System behavior analysis
- Payments systems understanding (auth/capture flows, ledgers, reconciliation)
- Prioritization
- Tradeoff analysis
- Stakeholder relationship management
- Cross-functional collaboration
- Roadmap communication
- Execution
- Blocker removal
- Written communication
- Verbal communication
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $140,000 - $185,000
Benefits
- Employer-paid health insurance
- 401k match with immediate vesting (US employees)
- Generous and flexible time off
- 2 company-wide closure weeks
- Taskrabbit product stipends
- Wellness stipends
- Productivity stipends
- Education stipends
- IKEA discounts
- Reproductive health support
About the Company
- Taskrabbit is a marketplace platform that connects people with Taskers for home to-do’s like furniture assembly, handyman work, and moving help.
- Taskrabbit's mission is to transform lives one task at a time.
- The company culture is collaborative, pragmatic, and fast-paced, celebrating innovation, inclusion, and hard work.
- Taskrabbit is looking for talented, entrepreneurially minded, and data-driven individuals.
- Taskrabbit is working with IKEA to create more opportunities for people to earn income on their own terms.
- Taskrabbit is a hybrid company with employees across the US and EU.
- Taskrabbit has been recognized as a Built In — Best Places to Work (2022, 2023, 2024, 2025).
Equal Opportunity
- Taskrabbit is an equal opportunity employer and values diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.
- Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
- Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.