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About the Role
The Sales Support & Marketing Coordinator supports market growth by combining sales administration excellence with the execution of local marketing initiatives that drive brand awareness, qualified lead generation, and customer engagement. This role serves as a key partner to the sales team by managing lead and CRM processes, supporting exceptional client experience, and coordinating local marketing efforts that increase showroom traffic and business opportunities.
Responsibilities
- Develop and execute local marketing tactics and campaigns designed to increase brand awareness, showroom traffic, qualified appointments, and sales opportunities.
- Coordinate seasonal and promotional marketing campaigns, including Customer Referral Programs, Client Appreciation Events, Local Home Show and Community Event Participation, Grand Opening and Open House Events, Neighborhood Direct Mail Campaigns, Local Social Media Advertising Campaigns, and New Product Launch Promotions.
- Collaborate with Corporate Marketing to localize national campaigns and ensure alignment with company branding standards.
- Maintain a local marketing calendar and coordinate campaign execution across digital, social, community, and direct marketing channels.
- Create localized content for social media channels highlighting completed projects, customer success stories, team members, promotions, events, and community involvement.
- Maintain and update local digital marketing channels, including showroom information, website content, Google Business Profile, Yelp, social media platforms, and other online business listings.
- Maintain Design Consultant biographies, project photography, marketing assets, and showroom content to ensure accurate and engaging brand representation.
- Manage Digideck/Hepburn content and local market assets, ensuring project photography, presentations, and market-specific offers remain current and relevant.
- Coordinate showroom events and educational workshops that showcase products and generate prospective client leads.
- Identify and support sponsorship and community partnership opportunities that increase local brand visibility.
- Respond to incoming phone calls, emails, website inquiries, and showroom requests, providing exceptional customer service and directing inquiries appropriately.
- Manage lead activity through Salesforce CRM, ensuring timely lead assignments, accurate documentation, and effective follow-up processes for Design Consultants.
- Collaborate with Design Consultants to support lead follow-up efforts, pipeline management, and conversion opportunities.
- Generate, analyze, and distribute weekly and monthly reports related to consultations, lead activity, pending opportunities, open projects, and showroom traffic.
- Support sales administration activities including warranty requests, trade program administration, add-on sales support, and customer communications.
- Coordinate showroom events.
- Coordinate major company events, such as our Annual Celebration and holiday party by secure vendors such as catering, equipment rentals, bartending, music, valet, etc.
- Coordinate room set up, hospitality, and logistics for Installer Meetings and Sales Meetings.
Requirements
- High School Diploma or GED required.
- Minimum of 2-3 years of experience in sales support, marketing coordination, customer service, administrative support, or a related role.
- Experience in home improvement, construction, interior design, retail, or luxury consumer brands preferred.
- Experience coordinating local marketing campaigns, events, community outreach, or digital marketing initiatives preferred.
Skills
- Proficiency with CRM systems, preferably Salesforce.
- Working knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
- Experience managing social media platforms, Google Business Profile, online reviews, and local business listings.
Location
- 1400 Castlefield Ave, Toronto, ON M6B 4N4, Canada
Work Type
- Four days a week with flexibility needed
- Day shift hours
Experience Level
- 2-3 years of experience
Education Level
- High School Diploma or GED
- Associate's or Bachelor's Degree in Marketing, Business Administration, Communications, Sales, or a related field preferred
Salary/Compensations
- $22-$25/hr
Benefits
- Health insurance – Medical, Dental, and Vision
- PTO days and paid holidays
- 401K retirement plan with company match
- Generous company discounts
- Referral bonuses
- Some locations provide cell phone stipends
About the Company
- Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.
- We believe home is more than just a place — it should be a source of creativity, comfort, and connection.
- From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs.
- Think of it as ‘practical magic.’
Equal Opportunity
- We are an equal opportunity employer.
- We E-Verify.
- All your information will be kept confidential according to EEO guidelines.