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About the Role

Williams Lea is seeking a Creative Account Director to establish a new global creative services offering in New York, supporting a leading bank. This role involves a blend of new business development, account direction, project management, and creative oversight within a regulated environment with strict brand guidelines.

Responsibilities

Gather and analyze client feedback to inform creative process improvements.
Partner with client leads to identify growth opportunities and improve delivery.
Responsible for strategic planning across the account.
Identify new services and manage them from sale through to implementation and management.
Implement tools and systems to improve team efficiency and visibility.
Responsible for Operational Excellence and client satisfaction.
Oversee the creative workflow, working into the Global CD, highlighting potential risks to the client.
Analyze data and reports that give insight into how to adjust to improve the service.
Proven experience in growing services and identifying new ones.
Track Williams Lea and client budgets and POs across all creative projects.
Work on month-end activities and invoicing.
Responsible for contractual governance.
Maintain excellent day-to-day communications with clients.
Align creative delivery across broad campaigns and business objectives.
Oversee the delivery of operational excellence.
Empower and enable their team to bring the vision to life.

Requirements

Corporate experience or design/creative agency experience is ideal.
Must have strong leadership, organizational, and communication skills.
Proven track record of project management delivery.
Client management skills will be critical.
Key stakeholder engagement will assist Williams Lea in shaping a service delivery team.
Strategic thinker.
Must be personable.
Good listener, inquisitive and inwardly questioning.
Confident speaker – happy to lead a conversation.
Inspirational leadership attributes.
Experienced Creative Account Manager ready for next step into a demanding role.
Pragmatic adopter and approach to AI.
Capable of developing and implementing strategic objectives.
Strong commercial awareness, ability to plan and negotiate.
Detail-orientated outlook.
Self-motivated, able to work autonomously.
Understands Williams Lea company values and business objectives and is able to deliver against them.
Able to manage, motivate and develop a diverse team.
Proven project management and delivery skills.
Fluency across the marketing ops stack - creative production and campaign delivery.
Quality communication at all levels.
Client Focus.
Leading the Team.
Planning and Organizing.
Delivering against strategic objectives.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Skills

Social media
ATL
Motion graphics
Print
Design process
Executional excellence across an entire suite of mediums
AI
Marketing ops stack
Creative production
Campaign delivery

Location

New York

Work Type

Onsite

Experience Level

Experienced Creative Account Manager ready for next step into a demanding role

Salary/Compensations

USD 107000 - USD 171200 - yearly

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Williams Lea business supports a wide network of clients, with a dedicated team and is supported by the wider Williams Lea senior management team.
The scope of services currently delivered, combined with the support of Williams Lea leadership engagement enables the account management team to truly take ownership in running their business, driving innovation and best practice, while delivering a world class business support service.
At RRD, we value innovation, authenticity, and integrity.

Equal Opportunity

RRD is an Equal Opportunity Employer, including disability/veterans