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About the Role
Bridge Defense is seeking a full-time Product Operations Engineer to support the deployment, operation, and continuous improvement of FarSpan, our platform for taking mission workflows from prototype to production on government networks. This role combines hands-on delivery in secure environments with direct contributions to product improvement, turning operational observations into actionable improvements.
Responsibilities
- Manage the high-side product request queue, including deployments, configuration changes, data transfers, access requests, and health checks.
- Execute requests using written runbooks, verify successful completion, and document results before closing each request.
- Monitor deployed software and provide a daily system status report.
- Immediately escalate unexpected behavior, system issues, or other concerns requiring attention.
- Maintain accurate runbooks and update procedures when documented steps do not match the operating environment.
- Recognize when a request falls outside documented procedures and seek guidance before proceeding.
- Maintain an improvement backlog documenting recurring tasks, inefficient processes, and workarounds.
- Capture the operational context and potential approaches needed to resolve or automate recurring issues.
- Collaborate with the product team to prioritize and address improvements.
- Participate in product standups to understand development priorities and contribute operational insight.
- Identify environmental constraints early and explain when proposed changes may not work in the deployed environment.
- Produce clear tickets and reports that help the development team understand and address operational gaps.
Requirements
- Experience writing code and the ability to read a script and explain its function.
- Ability to follow documented procedures precisely and identify when instructions need correction.
- Ability to produce clear, accurate tickets, reports, and procedural documentation.
- Ability to navigate modern software and perform standard technical tasks involving files, processes, networks, and permissions.
- Dependable, detail-oriented, and comfortable taking ownership of operational work.
- Ability to perform hands-on technical work in secure government environments.
- Ability to follow documented procedures, maintain accurate records, and promptly escalate issues.
- Willingness to travel up to 10%.
- May be required to work within a compressed schedule; overtime should be expected when schedules demand it.
- Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.
- Must be able to multi-task and rapidly change priorities with limited notice.
- Active Secret required; TS/SCI preferred.
- Applicants must be legally authorized to work in the United States.
- Employment is contingent upon successful completion of applicable background investigations, verification of employment eligibility, customer approval, and maintenance of the required security clearance.
Skills
- Bash
- Python
- PowerShell
- Kubernetes
- Containers
- CI/CD
- Palantir Foundry
Location
- Washington, D.C.
Work Type
- Full-time
- Onsite
Experience Level
- Professional software engineering experience is not required.
Education Level
- DoD or Intelligence Community networks, including SIPR, JWICS, or similar environments experience.
- Military communications or information technology experience.
- Help desk, systems administration, or operations center experience.
Salary/Compensations
- $90,000–$125,000 annually
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid time off
- Paid holidays
- Life insurance
- Disability coverage
About the Company
- Bridge Defense is an Equal Employment Opportunity and Affirmative Action employer.
Equal Opportunity
- It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation and gender identity or expression, national origin or protected veteran status and will not be discriminated against on the basis of disability.
- If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact us at 202-436-9222.