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About the Role
The Global RDK Field Triage Team within the RDK development team plays a critical role in ensuring the quality and reliability of products. The team supports software deployment on CPE (Customer Premises Equipment) devices, collaborates with the release and engineering teams during integration, and leads issue investigation and live data monitoring. Our mission is to ensure optimal product performance and customer satisfaction. This role involves close collaboration with colleagues across the UK, India, and the US, offering a dynamic and truly international working environment.
Responsibilities
- Lead on-time, high-quality releases across a large number of devices.
- Manage the complete release quality and triage lifecycle, including deployment, triage, mitigation, and tool development for software release operations.
- Assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field.
- Identify new tools, processes, etc., necessary to improve the software release triage engineering process.
- Manage risks and resolve issues that affect release scope, schedule and quality.
- Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix.
- Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly.
- Monitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on them.
- Collaborate closely with internal engineering teams and external partners, communicating findings clearly.
- Contribute to and follow Agile development practices.
- Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring.
- Help scope requirements and contribute ideas to improve triage tooling and workflows.
- Support and mentor teammates, sharing knowledge and best practices as you grow.
Requirements
- Experience in software engineering, systems debugging, or technical support, with a strong problem-solving mindset.
- Experience with Linux and at least one programming language (C, C++ or Python).
- Experience working with networking & video/digital TV concepts (WiFi, broadband, or video technologies a plus).
- Exposure to data analysis or monitoring tools (e.g., Elastic, Splunk, Datadog, or similar) is a plus.
- Understanding of software development practices, version control, and Agile methodologies.
- Strong communication skills and the ability to work well with cross-functional and global teams.
- A curious, adaptable mindset — comfortable learning new tools and technologies on the job.
- Appropriate right to work in the UK.
Skills
- Linux
- C
- C++
- Python
- Networking
- Video/Digital TV concepts
- WiFi
- Broadband
- Video technologies
- Data analysis
- Monitoring tools
- Elastic
- Splunk
- Datadog
- Software development practices
- Version control
- Agile methodologies
- Problem-solving
- Debugging
- Communication
Location
- Osterley
Work Type
- Hybrid
Experience Level
- Mid-level
Benefits
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Tech schemes
- A range of Sky VIP rewards and experiences
About the Company
- Sky is a leading media and entertainment company connecting millions with entertainment, sports, news and arts through innovative products and services.
- Working with Sky means bringing the joy of a better experience to more people, every day.
- The company aims to do better and deliver better for customers, colleagues and society.
Equal Opportunity
- Sky is an equal opportunity employer and values diversity at the company.
- Sky is a Disability Confident Accredited Employer, and welcomes and encourages applications from all candidates.
- Sky will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support candidates where appropriate.
- Criminal record checks will be conducted upon successful application.
- Sky does not offer sponsorship for this position.