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Tailor your resume to this Auto First Party Medical Claim Representative Associate role.
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Tailor your resume to this Auto First Party Medical Claim Representative Associate role.
Rezi rewrites your resume against Travelers's job description. Free.
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Don't guess if your resume is good enough.
See how it scores against the Auto First Party Medical Claim Representative Associate posting at Travelers — free, in seconds.
About the Role
As an Associate Claim Rep, Auto First Party Medical (FPM), you will receive comprehensive training in claim handling, customer service, and policy interpretation. This position focuses on developing your skills to successfully manage first party medical claims and is the first step toward becoming a fully qualified Claims Representative.
Responsibilities
- Actively participate in structured training classes covering specific claim processes, systems, and procedures.
- Assess coverage to determine compensability and evaluate claims for potential fraud.
- Investigate by gathering information from policyholders and medical providers.
- Develop and execute action plans for effective claim resolution.
- Communicate and apprise all parties regarding claim status.
- Maintain accurate records of claim activity in claim management systems.
- Demonstrate openness to continuous learning, particularly in AI and digital transformation.
- Acquire and maintain relevant Insurance License(s) within three months of starting the job.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree.
- Previous internship or work experience in customer service or insurance.
- Willingness to obtain an active adjuster license where required by state law.
- Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
- Strong verbal and written communication skills.
- Ability to exercise sound judgement and make effective decisions within established authority.
- Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
- Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
- Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
- Demonstrated openness to continuous learning.
- High School Diploma or GED and one year of customer service experience.
Skills
- Microsoft Office (Word, Excel, Outlook)
- Claims management
- Verbal communication
- Written communication
- Judgement
- Decision making
- Customer service
- Attention to detail
- Organizational skills
- Conflict resolution
- Continuous learning
Location
- Nationwide
Work Type
- Full-time
Experience Level
- Associate
Education Level
- Bachelor's Degree
- High School Diploma or GED
Salary/Compensations
- $48,900.00 - $80,600.00
Benefits
- Health Insurance for employees and eligible family members from day one.
- 401(k) matching contributions.
- Student loan debt payment program with 401(k) contributions.
- Pension Plan 100% funded by Travelers.
- Minimum 20 days Paid Time Off annually.
- Nine paid company Holidays.
- Wellness program with tools, discounts, and resources.
- Mental health program with free professional counseling and health coaching.
- Matching Gift and Volunteer Rewards program.
About the Company
- Taking care of our customers, our communities and each other.
- A property casualty insurer for over 170 years.
- A culture rooted in innovation and thrives on collaboration.
Equal Opportunity
- Travelers is an equal opportunity employer.
- We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
- In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
- If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
- Travelers reserves the right to fill this position at a level above or below the level included in this posting.