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About the Role
Support all facets of commission administration, reporting, and reconciliation for Ticket Sales and Partnerships, while playing a key role in data quality initiatives within Strategy & Analytics as well as broader department initiatives.
Responsibilities
- Oversee the end-to-end commissions process for Ticket Sales and Partnerships across all properties.
- Build and maintain reporting that validates sales and commission data against Ticketmaster Archtics, Great Plains & CRM.
- Provide daily oversight of sales transactions to ensure each sale is accurately attributed to the appropriate product, event, property, sales representative, commission category, etc.
- Investigate and resolve duplicate transactions, inaccurate sales assignments, commission discrepancies, and other data issues before reports are shared with leadership and submitted to Payroll.
- Maintain accurate records of adjustments and approvals to support internal controls and audit requirements.
- Partner with Ticket Sales, Partnership, Box Office, Finance, P&C, and Payroll to resolve issues and improve reporting processes.
- Reconcile CRM opportunities and agreements in Salesforce against Ticketmaster Archtics & Great Plains to identify discrepancies in data entry.
- Build and maintain Tableau reports that identify, monitor, and track data discrepancies and overall data quality.
- Validate ticketing sales figures against Ticketmaster Archtics to identify and resolve any discrepancies in revenue, tickets sold, inventory, and other key measures.
- Serve as a day-to-day resource for dashboard questions from business leaders, including investigating issues, explaining reporting logic, and making updates when needed.
- Partner with the Partnerships team to maintain accurate deal sheets, assets, inventory, and all related information in Salesforce and all associated reporting.
Requirements
- 1+ year of experience in sales operations, ticketing, commission administration, or a related analytical role.
- Strong experience with Archtics, Tableau, and Microsoft Excel.
- Exceptional attention to detail and accuracy when managing large datasets and entering data.
- Strong organizational skills and ability to meet recurring monthly deadlines.
- Analytical and problem-solving skills, with the ability to identify and resolve data discrepancies.
- Strong communication skills and ability to work cross-functionally.
- Experience with sales commissions, ticketing, professional sports, or live entertainment preferred.
- Ability to handle confidential compensation information with discretion.
Skills
- Archtics
- Tableau
- Microsoft Excel
- Salesforce
- Data Quality
- Commission Administration
- Reporting
- Reconciliation
- Data Analysis
- Problem-Solving
- Communication
Location
- Downtown Phoenix
Work Type
- In-person
- Collaborative
Experience Level
- 1+ year of experience
Benefits
- Competitive medical, dental, vision, life and disability coverage options
- Paid vacation, sick time, volunteer time and company holidays
- 401(k) plan with Player 15 Group match
- Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
- Team swag throughout the year plus employee discounts at our Team Shop and online store
- Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
- Access to amenities, including: Full fitness center with locker rooms and showers, Indoor/outdoor basketball courts, Pickleball court, Golf simulator and putting green, On-site cafeteria and collaborative gathering spaces
About the Company
- Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.
- Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care.
- Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.
- We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.
Equal Opportunity
- Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.