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About the Role

As an Associate Manager of Retention Marketing, you will create communications and lifecycle programs to increase adoption and activation of DoorDash for Business products for company administrators and their employees. You will collaborate with stakeholders across product, engineering, operations, and marketing to drive key business metrics using CRM channels like email, push notifications, SMS, and in-app messaging. This role is ideal for individuals who thrive in fast-paced environments, are comfortable with ambiguity, and possess a strong sense of ownership.

Responsibilities

Develop, test, and implement CRM strategies to improve key business metrics for DoorDash for Business.
Experiment with new strategies and CRM tactics to increase conversion and deliver a personalized end-user experience.
Create the strategy and framework to personalize communications based on administrator needs and their users' benefits.
Execute end-to-end campaigns from strategy brief, to campaign build, QA, and launch.
Manage cross-functional relationships with product marketing, operations, and product partners to lead channel communications strategy for DoorDash for Business programs, including testing, iteration, and scaling.
Manage the campaign strategy end to end, including driving the creative review process, collaborating with designers and copywriters, identifying target audience segments, and capturing feedback from multiple stakeholders.
Analyze campaign results, develop benchmarks, and create and share regular performance reports.
Align with partner teams regularly to share best practices and insights.

Requirements

4-6+ years of experience in marketing or growth overall; 3+ years of experience in lifecycle, email, CRM, or retention marketing.
Experience working in B2B / B2B2C is a plus.
Deep familiarity with CRM platforms (e.g. Braze, Iterable, Salesforce Marketing Cloud) and experience executing across email, push, SMS, and in-app channels.
A strong test-and-learn orientation and analytical skills — you run structured experiments, interpret results clearly, and use them to prioritize what to do next.
The ability to use data to diagnose where a funnel is breaking down and translate that into a concrete improvement plan.
Strong cross-functional collaboration skills — you work well with Product, Analytics, and Operations partners and can align stakeholders around a shared onboarding vision.
High agency and an ownership mindset — you identify what needs to change and drive that change, rather than waiting to be directed.
Familiarity with data visualization platforms such as Sigma, Tableau, etc.
Extremely organized, dependable, and able to multi-task.
Bachelor’s degree or equivalent experience.

Skills

Lifecycle marketing
Email marketing
CRM
Retention marketing
B2B marketing
B2B2C marketing
CRM platforms (Braze, Iterable, Salesforce Marketing Cloud)
Email
Push notifications
SMS
In-app messaging
Analytical skills
Data analysis
Cross-functional collaboration
Data visualization platforms (Sigma, Tableau)
Organization
Dependability
Multi-tasking

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time

Experience Level

3+ years of experience in lifecycle, email, CRM, or retention marketing
4-6+ years of experience in marketing or growth overall

Education Level

Bachelor’s degree or equivalent experience

Salary/Compensations

$108,800—$160,000 USD

Benefits

Opportunities for equity grants
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)

About the Company

DoorDash's mission is to empower local economies.
DoorDash is a technology and logistics company that started with door-to-door delivery and aims to be a platform for any and all goods.
DoorDash is growing rapidly and changing constantly, offering team members opportunities to share perspectives, solve new challenges, and own their careers.
DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Equal Opportunity

DoorDash is committed to growing and empowering a more inclusive community within its company, industry, and cities.
DoorDash hires and cultivates diverse teams of people from all backgrounds, experiences, and perspectives.
DoorDash believes that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
DoorDash strives to prevent subtler forms of inappropriate behavior like stereotyping.
Barriers to success have no place at DoorDash.
DoorDash values a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
DoorDash will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulations (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations).
If you need any accommodations, please inform your recruiting contact upon initial connection.