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About the Role

As a General Manager of Launch, you will sit at the intersection of operational strategy and execution, launching new, complex services across markets. You will serve as the leader of a transit network transformation, taking full ownership of technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will be setting up Via's newest services in high-visibility markets, building new operational systems from the ground up. The decisions you make will shape how the market runs for years. This is a unique leadership and operating opportunity for anyone eager to lead and launch high-stakes, high-visibility, and high-impact new markets at Via. The role is excellent for a generalist looking for exposure in strategy, operations, and product/technology.

Responsibilities

Own and manage the launch of new Via services, from technology implementation to operational setup.
Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency.
Translate weekly and monthly performance data into decisions.
Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting.
Build an operation where people feel accountable, supported, and proud of what they're delivering.
Hire, develop, and train frontline leaders who will run the long-term operations.
Own Via's relationship with the transit agency partner.
Represent Via to community stakeholders, local officials, and riders.
Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery.
Identify and execute cost and efficiency improvements that strengthen margin without compromising service.
Influence the product roadmap for Via's newest product lines.

Requirements

Minimum of 5+ years of experience in operations, consulting, strategy, tech, or a field with meaningful client accountability.
Demonstrated ability to lead big projects and develop teams.
Ownership mentality: You get things done, plan ahead, manage risks, and design processes that prevent issues.
Leadership instinct and experience: You know how to motivate and inspire individuals.
Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility.
Attention to detail and operational judgment: No detail is too small, and nothing gets passed you.
Partner and stakeholder sophistication: You know how to manage complex, high-stakes relationships.
Mission alignment that goes beyond the talking points.
Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly.

Skills

Operations
Consulting
Strategy
Technology
Client accountability
Project leadership
Team development
Risk management
Process design
Motivation
Inspiration
Delegation
Prioritization
Responsibility
Attention to detail
Operational judgment
Stakeholder management
Adaptability

Work Type

Full-time

Experience Level

5+ years

Salary/Compensations

$120,000-$160,000

Benefits

Free medical plans
401K matching
Catered lunch on Wednesdays
Many other perks

About the Company

Via is using technology to transform transportation around the world.
We have huge goals, from changing a single person’s daily commute to reducing humanity’s collective environmental footprint.
There has never been a more exciting time to be on the cutting edge of public mobility.

Equal Opportunity

Via is an equal opportunity employer.