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About the Role

The Security Officer reports to a Security Shift Supervisor and provides security, safety, and guest services in public and non-public areas of the Academy. The position requires good observation, discretion, professional writing, speaking, and public relations skills. The physical ability to stand at indoor and outdoor posts, operate doors, and climb stairs is required. Ideal candidates must be available to work weekends, evenings, and holidays, as the California Academy of Sciences is open to the public 365 days a year.

Responsibilities

Provide for the safety and security of guests, staff, and visitors of the Academy through keen observation and proper reporting
Provide for the security and protection of Academy property, including animals, exhibits, facilities, and assets, through keen observation and reporting
Deliver the Academy’s Platinum Guest Experience by seeking out guest contact, welcoming guests, proactively asking guests if they need assistance, and providing information and suggestions to guests
Interact with the public about the Academy’s mission, programs, and exhibits
Interact with Academy employees, volunteers, contractors, and other business visitors regarding security and safety procedures
Respond with a first aid kit and perform basic first aid and CPR. Operate an AED and administer emergency oxygen
Enforce the Academy’s access control policies
Provide building security, door security, the opening and closing of public and non-public areas, and conducting building rounds
Verify and record the identification and clearance of staff and visitors entering the Academy facility
Interview individuals and prepare incident reports using a computerized records system
Assist in the general upkeep and maintenance of the facility
Be willing and able to work shifts at varied times as needed
Be able to communicate clearly via a handheld radio device, including speaking and listening to routine and emergency communications
Respond to emergencies and assist in directing crowds in evacuations
Use a computer for incident reporting, visitor management, correspondence, and training
Knowing and following all Academy safety regulations
Other duties as assigned

Requirements

High school diploma or equivalent
Be able to obtain certifications in Basic First Aid, CPR, AED, and Emergency Oxygen
Be able to obtain and maintain a California Guard Card
Be able to obtain CIPS certification issued by the IFCPP
Customer service or guest-facing experience is a plus

Skills

Excellent oral and written communication skills
Ability to interact well with Academy guests, staff, volunteers, and visitors
Ability to work well with a team
Ability to listen to accept feedback gracefully and integrate it
Ability to keenly observe and accurately report irregularities
Ability to take appropriate action in emergency situations
Ability to attend and successfully complete regular training in guest interaction, security officer policies and procedures, first aid, emergency response procedures, and other training as required by Academy policy
Basic computer skills
Communicate via two-way radio

Location

San Francisco, California

Work Type

Onsite
Seasonal
On-call

Education Level

High school diploma or equivalent

Salary/Compensations

$25.00 per hour

Benefits

Comprehensive benefits based on hours per week worked

About the Company

The California Academy of Sciences is a globally renowned scientific and cultural institution located in the heart of San Francisco’s Golden Gate Park. Home to a world-class planetarium, aquarium, research center, and natural history museum—all under one living roof—our mission is to regenerate the natural world through science, learning, and collaboration.
Our extensive collections span plants, animals, fossils, and cultural artifacts from across the globe and throughout history.
We are a diverse team of leading biodiversity scientists, educators, storytellers, designers, and communicators who work collaboratively to advance knowledge and inspire action through science and storytelling.
When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation.
Whether you're working behind the scenes in research or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it.
Join a team dedicated to the Academy’s mission, vision and values! Currently, the Academy has a new strategic plan including three initiatives – Hope for Reefs, Thriving California, and Islands 2030 – that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world.
The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration.
The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences.
The California Academy of Sciences Security Department operates 24/7, 365 days a year.
The Academy is located in Golden Gate Park, between the De Young Museum, Conservatory of Flowers, and Japanese Tea Gardens.
The department highly emphasizes teamwork, communication, and a can-do attitude.
The department provides security, safety, and guest services in public and non-public areas of the Academy, including our collection spaces off the public floor.
We operate under regular museum hours and a primary function of the Academy's day to day operations, Thursday NightLife event for 21+ and all private events held at the Museum.
We pride ourselves on executing the Academy’s Platinum Guest Experience by seeking out guest contact, welcoming guests, proactively asking guests if they need assistance, and providing information and suggestions to guests.

Equal Opportunity

The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).