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About the Role

As a Strategy & Operations Principal - Launch, you will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. You will serve as the leader of a transit network transformation, taking full ownership of technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will be setting up Via's newest services in high-visibility markets that require building new operational systems from the ground up. The decisions you make will shape how the market runs for years. This is a unique leadership and operating opportunity for anyone eager to lead and launch high-stakes, high-visibility, and high-impact new markets at Via. The role is excellent for a generalist looking for exposure in strategy, operations, and product/technology.

Responsibilities

Own and manage launch of new Via services, from technology implementation to operational setup
Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
Translate weekly and monthly performance data into decisions
Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting
Build an operation where people feel accountable, supported, and proud of what they're delivering
Hire, develop and train frontline leaders who will run the long-term operations
Own Via's relationship with the transit agency partner
Represent Via to community stakeholders, local officials, and riders
Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
Identify and execute cost and efficiency improvements that strengthen margin without compromising service
Influence the product roadmap for Via's newest product lines

Requirements

Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams
Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it
Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO
Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility
Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field
Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control
Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options
Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly

Work Type

Full-time

Experience Level

5+ years of experience

Salary/Compensations

$120,000-$160,000

Benefits

Free medical plans
401K matching
Catered lunch on Wednesdays
Many other perks

About the Company

Via is using technology to transform transportation around the world.
From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
There has never been a more exciting time to be on the cutting edge of public mobility.

Equal Opportunity

Via is an equal opportunity employer.