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About the Role
The Ritz-Carlton Ladies and Gentlemen create exceptional experiences for guests, aiming to provide rare and special luxury service. This role involves upholding the "Gold Standards" of The Ritz-Carlton, which guide daily operations and service excellence. Joining The Ritz-Carlton means becoming part of a global team within Marriott International, focused on personal growth and delivering outstanding hospitality.
Responsibilities
- Enter and retrieve information from computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer guest inquiries.
- Transmit information or documents using a computer, mail, or facsimile machine.
- Operate standard office equipment other than computers.
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
- Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
- Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Enter and locate work-related information using computers and/or point of sale systems.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Ability to enter and retrieve information contained in computer databases.
- Proficiency in using a keyboard, mouse, or trackball.
- Skill in transmitting information or documents.
- Ability to operate standard office equipment.
- Competence in using word processing, spreadsheet, database, or presentation software.
- Capability to handle incoming and outgoing mail.
- Skill in creating and maintaining filing and organization systems.
- Ability to compile, copy, sort, and file records.
- Proficiency in entering and locating work-related information.
- Understanding and adherence to all company policies and procedures.
- Maintenance of clean and professional uniform and personal appearance.
- Commitment to maintaining confidentiality of proprietary information.
- Dedication to protecting company assets.
- Ability to welcome and acknowledge guests according to company standards.
- Skill in anticipating and addressing guests’ service needs.
- Capability to assist individuals with disabilities.
- Professional communication skills, both verbal and written.
- Ability to answer telephones using appropriate etiquette.
- Skill in developing and maintaining positive working relationships.
- Teamwork and collaboration abilities.
- Physical ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Skills
- Computer databases
- Keyboard operation
- Mouse operation
- Trackball operation
- Word processing software
- Spreadsheet software
- Database software
- Presentation software
- Office equipment operation
- Mail handling
- Filing systems
- Organization
- Point of sale systems
- Professional communication
- Telephone etiquette
About the Company
- Marriott International is dedicated to being an equal opportunity employer.
- The Ritz-Carlton properties worldwide create exceptional guest experiences.
- The Ritz-Carlton attracts top hospitality professionals.
- The Ritz-Carlton believes in empowering employees to be creative, thoughtful, and compassionate.
- The Ritz-Carlton sets the standard for luxury service.
- The Ritz-Carlton focuses on the care and comfort of guests.
- The Gold Standards are the foundation of The Ritz-Carlton.
- The Ritz-Carlton's culture drives success and has earned its reputation as a global brand leader in luxury hospitality.
- Joining The Ritz-Carlton means joining a portfolio of brands with Marriott International.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.