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About the Role
The Product Manager, Deposits Portfolio develops and implements product strategies to drive customer engagement with the payments and spending portfolio, supports the development and launch of new products, optimizes existing processes, and improves the customer experience. This role requires a deep understanding of the product construct, a customer-centric approach, and the ability to use data to identify opportunities to evolve the deposit portfolio. The Product Manager supports new projects from ideation through implementation, development, and launch, working with multidisciplinary teams and strategic partners.
Responsibilities
- Support the implementation of key projects with large multi-functional teams through ideation, requirements, implementation, and change management.
- Build strong knowledge of the PC Money Account product to identify opportunities to develop product features and functionalities.
- Leverage internal data and relevant information to make recommendations that help evolve the portfolio.
- Own the end-to-end process to create and implement customer lifecycle initiatives, including onboarding, retention, and engagement journeys.
- Collaborate with advertising agency partners and Data teams to bring customer lifecycle campaigns to life.
- Oversee continuous monitoring and management of product risks and compliance controls.
- Analyze and recommend customer experience enhancements for online banking to support product usability and engagement.
- Ensure the successful launch of new products or new features for existing products, and recommend improvements as needed.
- Use a broad strategic approach to understand competitors and help shape the 3-year plan for banking portfolio products.
Requirements
- Ability to thrive in a fast-paced environment and work through ambiguous business challenges.
- Distinctive problem-solving skills and ability to think strategically.
- Ability to work independently, proactively identify opportunities, and execute initiatives.
- Strong organizational skills and attention to detail.
- Ability to build and maintain strong, strategic relationships.
- Strong verbal and written communication skills.
- Candidates considered for hire must successfully complete a criminal background check and credit check.
Skills
- Product management
- Product strategy
- Project delivery
- Business casing
- Forecasting
- Microsoft Office (Excel and PowerPoint)
Location
- Toronto, ON
Work Type
- Hybrid
Experience Level
- 5+ years of experience in product management or product marketing management
Education Level
- Bachelor’s in business degree
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
About the Company
- At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
- We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
- EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™.
- EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
Equal Opportunity
- EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported.
- We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives.
- We’re equally committed to supporting your growth, both professionally and personally.
- We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
- As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team.