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About the Role
Performs diagnostic and service work on residential and/or light commercial HVAC equipment. Communicates with customers to resolve issues and ensure satisfaction. Promotes company products and services.
Responsibilities
- Works under general supervision to perform residential and/or light commercial service and maintenance calls
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
- Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
- Inspects equipment and performs diagnostics to identify potential problems
- Completes routine maintenance and equipment cleaning
- Responsible for delivery and removal of parts and equipment
- Records all required information on customer call using a hand-held device and completes all forms and paperwork
- Collects payment from customer
- Communicates with dispatch to provide status reports and availability
- Responsible for delivering excellent customer service and sustaining high levels of customer satisfaction
- Promotes products and services to the customer and calls Sales and Service Coordinator with sales leads
- Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
- Represents the company professionally, honestly, and ethically
- Follows standard procedures, ensures vehicle is properly stocked, returns defective warranty parts, and orders/replenishes vehicle stock
- Performs similar/other duties as needed or assigned
- Maintains regular, reliable attendance
Requirements
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
- Valid driver’s license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
- Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
- Ability to lift up to 75 pounds
- Ability to lift and carry items weighing up to 50 pounds
Skills
- Servicing heating, air conditioning, and ventilation equipment as well as related accessories
- Mechanical aptitude
- Ability to operate all necessary tools and equipment
- Reading wiring diagrams
- Troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
- Properly start up and balance airflow
- Properly align belts and pulleys on all systems
- Install a basic duct fitting
- Troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment
- Effective communication skills
- Time-management skills
- Organizational skills
Experience Level
- 2+ years
Education Level
- High school diploma or GED with additional training and 1-2+ years’ experience in HVAC with technical training certification required
- EPA and safety certifications required
- High School Diploma/GED
About the Company
- Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.