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About the Role
We are seeking an Application Specialist (SaaS Technician) with a passion for automation, integration, and process efficiency to join our global Application Management team. In this role, you will help build and maintain a secure, reliable, cost-efficient, and highly functional SaaS application environment.
Responsibilities
- Take ownership of assigned SaaS applications (e.g., 1Password, Miro, Zapier, DocuSign), handling day-to-day administration, configuration, user onboarding/offboarding, role-based access management, and vendor interactions.
- Actively implement and maintain low-code/no-code workflows (e.g., Zapier, Jira Automation) and leverage AI tools and REST APIs to streamline repetitive operational tasks, automate data updates, and reduce manual effort.
- Provide business-as-usual (BAU) administration support for Atlassian tools (Jira, Confluence), including user and group management, permission requests, space administration, standard project setup, and license handling.
- Monitor software utilization, license allocation, and AI credit usage. Conduct license harvesting and assist in evaluation and renewal decisions to maximize ROI.
- Ensure managed applications comply with internal security and data protection standards. Implement least-privilege access, manage enterprise password vaults (e.g., 1Password), conduct biannual access recertifications, and work alongside IAM teams on SSO/SCIM integrations and Okta provisioning.
- Identify unauthorized software usage, bring unmanaged applications into a governed state, and establish clear usage policies and documentation.
- Hold requirements-gathering sessions with cross-functional stakeholders (e.g., HR, Legal, Marketing, Engineering, Finance), evaluate new software proposals, conduct comparisons, and manage expectations.
- Act as a main point of contact for internal SaaS inquiries and technical support. Maintain the team's knowledge base, runbooks, and documentation, and provide guidance to IT Operations colleagues.
Requirements
- Experience administering and supporting enterprise SaaS applications or working within an IT Operations / Application Management environment.
- Demonstrated proficiency with tools such as Zapier, Jira Automation, and AI-driven automation capabilities to optimize workflows.
- Working knowledge of user access management, license management, and SaaS lifecycle provisioning principles.
- Experience with Atlassian administration (Jira and Confluence user management, permissions, groups, and basic configuration).
- Solid understanding of identity and access management concepts (SSO, SAML, SCIM, Okta) and general IT security/data protection principles.
- Strong communication and interpersonal skills, with the ability to interact effectively across both technical and non-technical stakeholders.
- Practical experience or familiarity with scripting languages (e.g., Python, Bash, JavaScript) and working directly with REST APIs.
- Hands-on familiarity with core portfolio SaaS tools such as 1Password, Miro, Zapier, or DocuSign.
- Understanding of ITSM (IT Service Management) frameworks and software asset management.
Skills
- Automation
- Integration
- Process efficiency
- SaaS application management
- Low-code/no-code platforms
- AI tools
- REST APIs
- Atlassian Jira administration
- Atlassian Confluence administration
- License management
- Identity and Access Management (IAM)
- SSO
- SAML
- SCIM
- Okta provisioning
- Scripting languages (Python, Bash, JavaScript)
- ITSM
- Software asset management
Location
- Global
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Just Eat Takeaway.com (JET) is a leading global online food delivery marketplace.
- Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.
- Our mission is to empower every food moment around the world, whether it’s through customer service, coding or couriers.
Equal Opportunity
- No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.