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About the Role

The Director, Global Marketing Operations is a senior operational leader responsible for shaping and running the day-to-day operations of Agency G, Gilead’s in-house agency. This role translates enterprise strategy and governance into disciplined execution, ensuring streamlined, repeatable, measurable, scalable, and easy-to-navigate operating practices for internal partners. The Director will build an agency-quality partner experience while improving delivery performance, operational visibility, and adoption of technology and AI, serving as a critical bridge between strategic direction and execution.

Responsibilities

Lead the operating rhythm for global marketing content operations and Agency G, including intake, prioritization, capacity planning, resource coordination, delivery tracking, issue resolution, and stakeholder communications.
Translate strategic direction and governance into practical workflows, standards, roles, decision rights, and implementation plans.
Create effective operational connections among brand teams, global and local markets, creative and production partners, technology teams, procurement, legal, regulatory, and other enabling functions.
Ensure teams, processes, platforms, and partners are prepared to accept and deliver work consistently across channels, brands, and geographies.
Shape and continuously improve Agency G’s end-to-end operating model, from campaign planning and demand intake through content creation, production, review, approval, delivery, reuse, and performance learning.
Understand the end-to-end campaign content process and coordinate integrated timelines, dependencies, approvals, and cross-functional workstreams.
Ensure operating practices reflect the requirements of a highly regulated environment, including appropriate review and approval pathways, documentation, controls, and coordination with legal, medical, and regulatory partners.
Proactively identify, plan, and enable opportunities to move an increasing share of appropriate work through Agency G while protecting quality, compliance, strategic fit, and partner experience.
Establish a responsive, transparent, and solutions-oriented experience for internal partners, with clear service offerings, engagement pathways, ownership, and expectations.
Define and manage service levels, turnaround times, quality standards, escalation paths, and feedback loops.
Support onboarding and adoption across the United States and international markets while enabling appropriate local flexibility within global standards.
Standardize workflows, playbooks, templates, handoffs, and controls to reduce unnecessary variation and execution friction.
Operationalize approved governance frameworks and ensure teams follow clear processes for prioritization, content stewardship, compliance, and decision-making.
Identify bottlenecks, root causes, and opportunities to simplify work; lead improvements that increase speed, quality, scalability, and ease of engagement.
Maintain practical playbooks, how-to guidance, training, communications, and change stories.
Serve as a key marketing operations stakeholder who identifies use cases, provides business requirements, and oversees the responsible application of AI and automation.
Represent marketing and Agency G needs in the evaluation and selection of marketing resource management (MRM), content, workflow, and related technology.
Partner with technology and product owners to embed approved capabilities into day-to-day workflows, with appropriate human oversight, compliance, governance, change enablement, and measurement.
Identify opportunities for approved AI and automation capabilities to streamline repetitive work, improve routing and planning, support quality checks, increase visibility, and enable better operational decisions.
Establish and maintain dashboards for demand, capacity, cycle time, quality, service levels, utilization, adoption, content reuse, partner satisfaction, and value delivery.
Lead regular operating reviews and contribute to monthly and quarterly business reviews, surfacing performance, risks, decisions, and improvement priorities.
Maintain clear escalation routes, resolve cross-functional issues, and ensure actions and decisions are documented and closed.
Use operational insights to inform resource choices, process improvements, service evolution, and investment recommendations.
Oversee day-to-day delivery across internal teams and external partners, including adherence to scope, quality, service levels, schedules, and commercial expectations.
Lead through influence across a matrixed global organization and provide clear direction, coaching, and accountability to operational teams and agency partners.
Partner with finance, procurement, and legal on budgets, purchase orders, invoicing, contracts, renewals, and change controls as appropriate to the role.
Foster a collaborative, inclusive, improvement-oriented culture that combines operational discipline with creative problem-solving and strong service.

Requirements

Translate enterprise strategy and governance into disciplined execution.
Ensure operating practices are streamlined, repeatable, measurable, scalable, and easy for internal partners to navigate.
Build an agency-quality partner experience.
Improve delivery performance, operational visibility, and adoption of fit-for-purpose technology and AI.
Serve as a critical bridge between strategic direction and execution.
Bring structure, pace, accountability, and continuous improvement to the global content ecosystem.
Support onboarding and adoption across the United States and international markets.
Enable appropriate local flexibility within global standards.
Reduce unnecessary variation and execution friction.
Ensure teams follow clear processes for prioritization, content stewardship, compliance, and decision-making.
Simplify work and increase speed, quality, scalability, and ease of engagement.
Make new ways of working understandable and adoptable.
Identify use cases, provide business requirements, and oversee the responsible application of AI and automation.
Represent marketing and Agency G needs in the evaluation and selection of marketing resource management (MRM), content, workflow, and related technology.
Ensure solutions support practical business processes and partner needs.
Embed approved capabilities into day-to-day workflows with appropriate human oversight, compliance, governance, change enablement, and measurement.
Streamline repetitive work, improve routing and planning, support quality checks, increase visibility, and enable better operational decisions.
Establish and maintain dashboards for key operational metrics.
Surface performance, risks, decisions, and improvement priorities in business reviews.
Resolve cross-functional issues and ensure actions and decisions are documented and closed.
Use operational insights to inform resource choices, process improvements, service evolution, and investment recommendations.
Oversee day-to-day delivery across internal teams and external partners.
Ensure adherence to scope, quality, service levels, schedules, and commercial expectations.
Lead through influence across a matrixed global organization.
Provide clear direction, coaching, and accountability to operational teams and agency partners.
Partner with finance, procurement, and legal on commercial aspects.
Foster a collaborative, inclusive, improvement-oriented culture.

Skills

Global Operations Leadership
Agency Operations
Campaign Content Orchestration
Regulated Content Execution
In-house Agency Growth
Partner Experience Management
Service Management
Global and Local Activation
Process Excellence
Governance
Continuous Improvement
Knowledge and Change Enablement
AI and Automation Enablement
Marketing Technology Enablement
Performance Management
Operational Cadence
Partner and Vendor Management
Integrated Team Leadership
Commercial Stewardship

Location

Global

Work Type

Full-time

Experience Level

Director
Senior operational leader

About the Company

For more than 35 years, Gilead has tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer, working relentlessly to develop therapies that help improve lives and ensure access to these therapies across the globe.
Gilead fights against the world's biggest health challenges, and its mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations.
Gilead believes every employee deserves a great leader.
People Leaders are the cornerstone to the employee experience at Gilead and Kite.
As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations.
Join Gilead and help create possible, together.

Equal Opportunity

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company.
Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws).
Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.