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About the Role
Acre is seeking an experienced security industry training professional to lead hands-on customer education from our Austin headquarters. This role combines expert classroom facilitation, deep physical security and access control expertise, product mastery, and curriculum development. The successful candidate will become a subject matter expert across Acre's flagship access control, video, visitor management, and intrusion solutions, delivering a consistent, engaging, and technically credible learning experience for customers, partners, and internal stakeholders. This is a senior individual contributor role for someone who can independently manage complex training initiatives, coach and mentor others, identify learning and product knowledge gaps, and translate technical concepts into practical, field-ready skills.
Responsibilities
- Deliver instructor-led technical training for customers, partners, and internal teams.
- Facilitate up to five days of onsite customer and partner training per week when classes are scheduled.
- Create an inclusive and professional classroom environment for adult learners.
- Participate in release readiness, course reviews, train the trainer activities, pilots, and launch checkpoints.
- Co-develop curriculum with content specialists and subject matter experts.
- Build and maintain classroom delivery plans, timing guides, setup instructions, lab reset procedures, equipment lists, and contingency plans.
- Support the conversion and reuse of instructor-led content across virtual, blended, and self-paced learning.
- Coach and upskill virtual instructors, provide constructive feedback, and help establish consistent facilitation and technical quality standards.
- Define and monitor practical measures such as learner completion, certification outcomes, satisfaction, confidence, course quality, and demonstrated skill application.
Requirements
- Must have professional training or technical instruction experience in the physical access control industry.
- Five or more years of relevant experience spanning technical training, access control implementation, field engineering, technical support, professional services, systems integration, or a closely related discipline, including meaningful responsibility for instructor-led training.
- Demonstrated knowledge of commercial electronic access control concepts.
- Proven ability to teach adult learners through hands-on labs, software demonstrations, guided practice, scenario-based exercises, and formal assessments.
- Experience creating or materially improving technical courseware, lesson plans, instructor guides, lab exercises, assessments, or certification programs.
- Ability to explain complex hardware, software, networking, and workflow concepts in clear customer language.
- Strong facilitation, presentation, organization, written communication, and customer relationship skills.
- Ability to learn new products quickly, work independently, manage difficult or complex problems, and balance recurring delivery with launch curriculum responsibilities.
- Ability to work primarily onsite in Austin, Texas, up to five days per week.
- Experience with enterprise, cloud-based, and on-premises physical access control systems.
- Working knowledge of OSDP, Wiegand, mobile and smart credentials, identity integrations, basic IP networking, databases, APIs, single sign-on, and access control integrations with video or intrusion systems.
- Experience training systems integrators, installers, administrators, operators, technical support professionals, or channel partners.
- Experience with certification design, practical skills validation, learning management systems, virtual classroom tools, and course evaluation analytics.
- Industry certifications from recognized physical security, access control, networking, instructional design, or adult learning organizations.
- Bachelor’s degree in information technology, engineering, education, instructional design, or a related field, or equivalent practical experience.
Skills
- Physical access control industry training
- Technical training
- Access control implementation
- Field engineering
- Technical support
- Professional services
- Systems integration
- Instructor-led training
- Commercial electronic access control concepts
- Adult learning facilitation
- Courseware development
- Lesson plan creation
- Assessment design
- Certification program development
- Hardware explanation
- Software explanation
- Networking concepts explanation
- Workflow concepts explanation
- Facilitation
- Presentation
- Organization
- Written communication
- Customer relationship management
- Independent work
- Problem management
- OSDP
- Wiegand
- Mobile credentials
- Smart credentials
- Identity integrations
- IP networking
- Databases
- APIs
- Single sign-on
- Video integrations
- Intrusion system integrations
- Systems integrator training
- Installer training
- Administrator training
- Operator training
- Technical support professional training
- Channel partner training
- Certification design
- Practical skills validation
- Learning management systems
- Virtual classroom tools
- Course evaluation analytics
Location
- Austin, TX
Work Type
- Onsite
- Full-time
Experience Level
- Senior
- Five or more years of relevant experience
Education Level
- Bachelor’s degree in information technology, engineering, education, instructional design, or a related field, or equivalent practical experience.
Benefits
- Competitive compensation package
- Performance-based incentives
- Comprehensive benefits program
- Professional development opportunities
- Training programs
- Mentorship
- Industry events
About the Company
- At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world.
- Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software.
- Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.
Equal Opportunity
- Acre is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.