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About the Role

The Direct Support Professional III partners with a team of skilled professionals and families to provide services that are family-driven, youth-guided, trauma-informed, and culturally competent to help youth reach their full potential. This role creates a safe, nurturing, and peaceful environment that provides opportunities for the successful development of life skills and social skills for youth and families receiving services. The individual in this position will be involved in more complex challenges and may perform mentoring and training activities as assigned.

Responsibilities

Provide supervision and care to individuals, assisting with daily living skills according to program standards and following safety and mandated reporting protocols.
Develop, implement, monitor, and report on treatment objectives and modalities to support individual goals.
Assess the effectiveness of individual care plans, including behavior, safety, treatment, and routine support.
Develop and execute service and behavior management plans to assist youth and families in achieving personal goals.
Build professional relationships with peers to support individual development and success.
Provide purposeful activities based on developmental level to foster skill development for community transitions and interactions.
Monitor and document participating individuals' emotional and behavior status.
Manage youth and family day-to-day activities in individual or group dynamics.
Ensure the safety of assigned youth and families, applying emergency and trauma-informed crisis intervention principles and techniques.
Ensure mandated reporting protocols are followed.
Implement life and social skills training for youth and families, encouraging active participation.
Monitor staff in the implementation of treatment goals and objectives for participants.
Ensure treatment plans are followed and documentation is timely and compliant.
Execute support tasks including transporting for medical appointments, housekeeping, medication administration, and managing petty cash.
Ensure program requirements are met by complying with OPWDD regulations and HCBS.
Pass and administer medications to individuals receiving services following established procedures.
Lead special department/program projects and serve on agency committees as required.
Support the staff development of DSPI and DSPII through mentoring and training.
Serve as shift charge, document behaviors targeted for intervention, and provide transportation.
Support youth and family interactions within the family and local community.
Perform other duties as assigned.

Requirements

High School Diploma or GED required.
Minimum 18 months of related work experience required.
Successful completion of Approved Medication Administrative Personnel (AMAP) training.
CPR certification required or obtained within 60 days of hire.
Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards preferred.
Demonstrate emotional competence and good judgment for building productive relationships.
Ability to complete all required documentation in a timely fashion.
Ability to recognize and address escalating and dysregulated youth behavior, and utilize provided training.
Communicate effectively at all levels and recognize issues requiring notification.
Demonstrate problem-solving and conflict resolution skills.
Ability to meet the highest standard for ethical and professional conduct.

Skills

Family-driven services
Youth-guided services
Trauma-informed care
Cultural competence
Life skills development
Social skills development
Behavior management
Strategies for Crisis Intervention and Prevention (SCIP)
Medication administration
Documentation
Problem-solving
Conflict resolution
Ethical conduct
Professional conduct
Manual dexterity
Fine manipulation skills

Location

Central & Western New York

Work Type

Variable scheduling including evenings and weekends
Full-time

Experience Level

Minimum 18 months of related work experience

Education Level

High School Diploma or GED

Salary/Compensations

$21.00 Minimum pay rate
$28.00 Maximum pay rate

Benefits

Generous paid time off
Paid holidays
Comprehensive medical coverage
Dental coverage
Vision coverage
Flexible spending account
403(b) retirement savings plan with employer match
Employee Assistance Plan

About the Company

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community.
We provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma.
From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace.
By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity

Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people.
Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply.
Upon request, reasonable accommodations will be provided for the disabled.