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About the Role
As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. The ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. This role is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service. We believe in performance-based remuneration, offering opportunities to be creative and own personal progress.
Responsibilities
- Overcome objections during the sales process and increase the membership base
- Create marketing strategies aimed at maximizing revenue and profits
- Perform data analysis that drives business decisions and success
- Use sound judgment, work independently, with minimal supervision
- Plan and direct to meet the daily needs of the operation
- Track staff schedules efficiently to optimize capacity, revenue, and profits
- Maintain the utmost cleanliness and soothing ambiance of the premises
- Manage inventory effectively
- Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints
- Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations
- Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures
- Motivates and empowers the team to achieve high standards
Requirements
- Have a great personality and excellent interpersonal skills
- Be a "genius" in sales and marketing to help grow the business and maximize profit and revenue
- Be a dynamic leader who can manage a diverse staff
- Have great communication skills and connect well with staff and stakeholders
- Be an excellent organizer
- Be an empathic individual
- Spa experience is a plus, but not required
Skills
- Sales
- Marketing
- Leadership
- Communication
- Organization
- Empathy
- Customer Service
- Data Analysis
Location
- Huntington
Work Type
- Full-time
Experience Level
- Managerial experience
Salary/Compensations
- Competitive pay
Benefits
- Medical benefits
- Paid time off
- Monthly massage or facial
- Discounts on retail products
- Retirement Plan
About the Company
- Hand & Stone Massage and Facial Spa has over 600 spas nationwide and is a leader and pioneer in its industry.
- The Huntington location is in the heart of the village and has been open since 2008.
- It is an award-winning spa with 11 treatment rooms offering massages, facials and waxing services.
- The company provides an experience with relaxation and comfort, dedicated to guests' well-being and peace of mind.
Equal Opportunity
- We value diversity and inclusion and encourage all qualified people to apply.