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About the Role
As a Client Services Associate, you will support daily workplace operations through mail and package handling, shipping and receiving, office supply management, print services, and meeting room preparation. You will also provide reception coverage and help maintain a professional, welcoming environment. Your attention to detail and dependable service help employees stay productive and ensure the workplace runs smoothly every day.
Responsibilities
- Receive, sort, track, distribute, and ship mail and packages.
- Respond to mail and package inquiries and follow shipping procedures.
- Operate multifunction printers and copiers, assist with print requests, and report equipment issues.
- Maintain office supplies and ensure equipment is stocked and ready for use.
- Restock and organize pantry, kitchen, and meeting areas.
- Prepare conference rooms for meetings and events.
- Provide reception or concierge coverage as needed.
- Keep office and business service areas clean, organized, and presentable.
- Assist with sensitive inquiries, train backup staff, and support additional workplace needs.
- Responsibilities may change based on business needs.
- Employees are expected to follow company policies and procedures and perform other related duties as assigned.
Requirements
- High School Diploma or equivalent required.
- At least 1 year of relevant experience preferred.
- Strong customer service, communication, and organizational skills.
- Ability to multitask, solve problems, and work independently.
- Proficiency in Microsoft Office and familiarity with office equipment.
- Knowledge of shipping, receiving, and packing procedures.
- Professional appearance and flexibility to work the assigned schedule.
- Ability to lift and move materials weighing up to 40–60 lbs, as required by the role.
- Ability to stand, walk, bend, and operate office equipment for extended periods.
- Travel: None or negligible.
Skills
- Customer service
- Communication
- Organizational skills
- Multitasking
- Problem-solving
- Independent work
- Microsoft Office proficiency
- Office equipment operation
- Shipping procedures
- Receiving procedures
- Packing procedures
Location
- Remote
Work Type
- Full-time
- Part-time
Experience Level
- 1 year of relevant experience preferred
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $17—$17 USD
Benefits
- Career Growth opportunities
- Learning & Development programs
- Talent recognition programs
- Paid Time Off (80 hours/calendar year for full-time, 1 hour per 30 hours worked for part-time/temporary)
- Bonuses for employee and client referrals
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
About the Company
- SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
- Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
- Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
Equal Opportunity
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.