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About the Role
We are seeking an experienced Senior Account Manager (Individual Contributor) to manage a portfolio of corporate and mid-market accounts. This role is responsible for executing retention and expansion goals across Invoca's multi-product suite, ensuring customer renewal, maturity, and growth. It is a high-intensity, customer-facing position for individuals who thrive in direct relationships, own outcomes, and are comfortable working remotely and traveling on-site.
Responsibilities
- Manage a portfolio of strategic enterprise accounts across the full customer lifecycle, owning both renewal and expansion outcomes with a long-term, win/win mentality.
- Execute all business reviews, 180-day renewal milestones, and value touchpoints on schedule with polished preparation and clear follow-through.
- Develop and execute strategic account plans that drive platform adoption, uncover expansion opportunities, and proactively surface risk before it becomes churn.
- Own and report on the renewal, expansion, and retention forecast with at least one full quarter of forward visibility.
- Facilitate smooth transitions of new accounts from Account Executives into Account Management, ensuring continuity of relationships and momentum.
- Partner closely with Customer Success/Support teams on the creation and delivery of Customer Success Plans and maturity growth models.
- Demonstrate and quantify Invoca’s platform value to stakeholders from marketing staff to C-suite executives, building the business case for renewal and growth.
- Demonstrate a mastery of multi-threading: penetrate accounts deeply to build a network of internal champions and executive allies.
- Build and deliver compelling presentations, proposals, and software demonstrations tailored to enterprise-level audiences.
- Travel to visit focus/grow accounts in person, building executive relationships and deepening partnerships at all levels.
- Negotiate and close renewals and expansion opportunities with speed and precision.
- Maintain Salesforce with accurate, up-to-date forecasts, activity logs, and next steps at all times.
- Stay responsive and reliable—treating internal and customer blockers as a priority and responding within the same business day.
Requirements
- 5+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations.
- Managing a small book of business
- A track record of owning outcomes, hitting quota, and navigating complex organizations with confidence.
- Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools.
- Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.
- Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms.
- Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations.
- Willingness and ability to travel regularly to meet customers in person.
- Bonus: Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals.
Skills
- Salesforce
- Customer Success platforms
- Business intelligence tools
- Google AdWords
- Analytics
- Bid management
- Programmatic media platforms
Location
- Remote
- On-site travel
Work Type
- Full-time
- Remote
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $100,000 - $130,000 per year plus sales commission
Benefits
- Flexible Time Off
- Paid Holidays (16 U.S. holidays, including winter break)
- Health Benefits (medical, dental, vision, fertility assistance)
- Retirement (401(k) plan with company match up to 4%)
- Stock Options
- Mental Health Program (SpringHealth)
- Paid Family Leave (up to 12 weeks)
- Paid Medical Leave (up to 12 weeks)
- InVacation bonus after 7 years of service
- Wellness Subsidy
About the Company
- Invoca is the leading AI-powered conversation intelligence platform.
- We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency.
- Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.
Equal Opportunity
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
- We are proud to be an equal-opportunity workplace.