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About the Role

Join Gallagher's Real Estate team as a Commercial Lines Client Service Manager, working closely with large and complex real estate and construction development clients. Provide exceptional service and deliver tailored insurance solutions, building strong relationships and solving challenges. This remote opportunity requires a Monday to Friday, 8 AM to 5 PM Pacific Standard Time work schedule.

Responsibilities

Manage the renewal process by gathering client information, analyzing needs, and delivering timely, tailored solutions.
Identify coverage gaps, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
Help the team address client risk management needs through consultative conversations and personalized strategies.
Mentor team members by delegating tasks, providing feedback, encouraging continuous learning, and fostering professional growth.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Requirements

A Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience.
An active Property and Casualty Producer’s License.
Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
Strong technical insurance experience with middle and large market insurance solutions.
Ability to maintain clients and carrier relationships.
Ability to explain complex issues in simple terms.
Ability to manage competing priorities.
Ability to work independently.

Skills

Client service management
Insurance document management software (EPIC)
Microsoft Office tools
Technical insurance experience
Client relationship management
Carrier relationship management
Communication
Problem-solving
Time management

Location

Remote

Work Type

Remote
Full-time

Experience Level

5+ years of client service management experience
8+ years of experience (with HS diploma/GED)

Education Level

Bachelor's degree
High school diploma/GED

Benefits

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

About the Company

Gallagher helps clients face risk with confidence, enabling them to grow, lead, and innovate.
We offer a digital ecosystem with client-centric consulting tools, advanced data, and analytics.
Our culture is grounded in teamwork, integrity, and a commitment to doing the right thing.
We value curiosity, celebrate new ideas, and empower employees to take ownership of their careers.

Equal Opportunity

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).