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About the Role

Gallagher Bassett is seeking experienced Senior Claims Consultants to manage and adjudicate travel insurance claims. This role involves assessing claims, determining coverage, and facilitating the claims process for timely and accurate resolution.

Responsibilities

Review travel insurance claims to determine coverage eligibility and validity.
Conduct thorough investigations into the circumstances surrounding each claim, gathering relevant information from various sources.
Collate and review medical records, policy provisions, and other documentation to evaluate the extent of coverage and liability.
Communicate with claimants, policyholders, and other stakeholders to gather additional information and clarify details.
Make informed decisions regarding claim settlements, negotiating settlements within established authority limits.
Ensure compliance with regulatory requirements and company policies throughout the claims process.
Document claim decisions, activities, and communications accurately and thoroughly in the claims management system.
Provide guidance and support to claims staff, assisting with complex claim reviews and sharing expertise in travel insurance.
Collaborate with underwriters, insurers, and other stakeholders to provide insights and recommendations for improving claim processes and mitigating risks.
Stay informed about industry trends, regulatory changes, and emerging best practices in travel insurance claims management.

Requirements

Minimum of 3 years of experience in travel claims management, with a strong understanding of insurance principles and practices.
Proficiency in interpreting insurance policy language.
Excellent analytical skills and attention to detail, with the ability to assess complex situations and make sound decisions.
Strong communication skills, both verbal and written, with the ability to effectively interact with diverse stakeholders.
Proven ability to prioritise tasks, manage workloads efficiently and meet deadlines in a fast-paced environment.
Familiarity with claims management systems and software applications used in the insurance industry.

Skills

Travel claims management
Insurance principles and practices
Interpreting insurance policy language
Analytical skills
Attention to detail
Communication skills (verbal and written)
Task prioritization
Workload management
Claims management systems
Insurance industry software applications

Location

Sydney
Brisbane

Work Type

Permanent
Full-time
Hybrid
Work From Home

Experience Level

Senior

Education Level

Certification in claims handling or insurance (ANZIIF) preferred

Benefits

Flexible work arrangements
Work From Home
Paid Parental Leave
Excellent working environment
Team support
Rewarding opportunities
Ongoing education and development
Service recognition awards
Employee assistance program
Dedication to wellbeing
Peer support program
Corporate health insurance discounts
Wellness programs
Additional purchased leave
Novated leases
Gallagher Rewards Program
Reproductive leave
Birthday leave
4 weeks annual leave
Up to 2 weeks additional purchased Lifestyle Leave
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Mental Health and Wellbeing Support
Employee Recognition Awards
Service Milestone Recognitions
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!

About the Company

Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
We are a team of fast-paced fixers, empathetic experts, and outcomes drivers.
We are supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
We are a team that shows up, stands together, and leads with purpose.
Gallagher Bassett is committed to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal Opportunity

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.