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About the Role

POP MART is seeking a Supervisor for its new flagship store in London. This role supports the Floor Manager in daily operations, customer service, and team supervision, contributing to sales performance and maintaining a high-standard retail environment. The position offers an exciting opportunity to join POP MART before the launch of a new flagship store, with an initial training period at an existing location.

Responsibilities

Support the Floor Manager in overseeing day-to-day store operations, stepping in to lead the floor in their absence.
Deliver exceptional customer service, resolving customer issues and complaints in line with POP MART standards.
Supervise and coach the sales team day-to-day, ensuring adherence to company policies and procedures.
Support the Floor Manager and leadership team in working toward sales targets and commercial goals.
Monitor inventory levels and stock accuracy, coordinating with the merchandising team and leadership on replenishment and discrepancies.
Maintain visual merchandising and store presentation to the highest standard.
Oversee cashier point opening and closing procedures.
Contribute to staff meetings, helping communicate goals, expectations and updates to the team.
Support recruitment activity and the onboarding/training of new team members.
Assist with administrative tasks such as rota scheduling and sales reporting.
Be available to work flexible hours, including nights, weekends, and holidays.

Requirements

2+ years of supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
Strong leadership skills with a proven ability to develop and inspire a team.
Excellent communication and customer-resolution skills, confident in handling complex situations.
Solid commercial awareness with an understanding of store operations and performance drivers.
Strong attention to detail and the ability to uphold high standards in a fast-paced setting.
Genuine passion for pop culture, collectibles, and delivering memorable customer experiences.

Skills

Leadership
Communication
Customer service
Sales performance
Inventory management
Visual merchandising
Team supervision
Recruitment
Onboarding
Training
Administrative tasks
Rota scheduling
Sales reporting
CEGID POS usage
Toy industry knowledge
Collectibles industry knowledge
Visual merchandising techniques
Multi-lingual ability

Location

London

Work Type

Full time
Permanent

Experience Level

2+ years of supervisory or management experience

Benefits

Monthly appreciation gifts featuring our latest POP MART designs
A structured bonus scheme linked to company and individual performance
Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
Training and development programmes that build both professional skills and creative thinking
Regular team events that bring our people together to share ideas and celebrate our work
40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

About the Company

Founded in 2010, POP MART is a leading global pop culture and entertainment company.
With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system.
Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono.
POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation.
Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally.
In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets.
Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
Contribute to a fast-growing European business that combines retail, art, and creative storytelling
Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Equal Opportunity

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.