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About the Role
As a Senior Case Manager at Gallagher Bassett, you will join a growing team and play a vital role in helping businesses and individuals move forward with confidence. This career-defining role features an innovative service model unique to the market, supporting injured workers and clients.
Responsibilities
- Advise and provide case management support for approximately 40 rehabilitation cases at various stages of return to work.
- Engage with insured employers, injured employees, rehabilitation professionals, medical practitioners, and legal providers to achieve optimal outcomes.
- Support the physical and psychological needs of injured workers through services offered by mental health, technical, and rehabilitation support hubs.
- Contribute to excellent return to work outcomes and manage the end-to-end claims management life cycle.
- Coach and mentor case managers and collaborate with Mental Health, Recovery and RTW, and Technical support hubs.
Requirements
- Previous experience in case management within a Workers Compensation setting.
- Customer-focused approach with the ability to build trust and rapport.
- Demonstrated passion for helping people.
- Team player with strong collaboration skills and the ability to coach and mentor others.
- Exceptional time management and organizational skills.
- Highly developed communication skills, with the ability to engage at all organizational levels.
Skills
- Case Management
- Workers Compensation
- Customer Service
- Collaboration
- Coaching
- Mentoring
- Time Management
- Organizational Skills
- Communication Skills
Location
- Remote
- Hybrid
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Tertiary qualifications or experience in Allied Health or qualifications in injury rehabilitation are desirable but not mandatory.
Benefits
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
About the Company
- Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
- The company fosters a culture that values teamwork, encourages curiosity, and celebrates the impact of work.
- Gallagher is committed to sustainability and supporting the communities where they live and work.
- The company embraces employees' diverse identities, experiences, and talents.
Equal Opportunity
- Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
- Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
- Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of their business.